Customer Experience Coordinator Customer Experience Team · AHB Group - Melbourne, Australia - Ahbgroup

Description

The AHB Group and is one of the fastest growing and successful housing companies in Australia. With a healthy pipeline of more than 2,500 homes, we continue to grow and are currently seeking experienced candidates to join our supportive and dynamic team in Derrimut.

We are growing andnow have theopportunity to bring in a new talented Customer Experience Coordinatorto join the AHB Group family. Our CEC team take care of our customers from Sales Accept all the way through till handing over the keys to their new home.

The Role

• You will play a pivotal role in our customers' building journey by offering them support and guidance throughout the process
• Working within a tight knit and supportive team
• Ability to establish strong networks with internal and external stakeholders
• Utilising technology, internal systems, industry knowledge and AHB Group software to deliver a seamless customer experience
• Maintaining accurate data entry in line with the Customer Journey and AHB Group policy and procedure
• Supporting the Construction team

About You

• You have a high emphasis on Customer Service
• A caring/empathetic nature when dealing with clients
• Well developed communication skills
• High level of personal presentation
• Driven with a "Can Do" attitude
• Strong attention to detail
• Enjoy the excitement of being a part of a rapidly expanding business

Qualifications and Experience

• Qualifications in building industryand/or relevant customer service knowledge, skills and experience
• Highly developed computer literacy skills
• Able to prioritise and handle a large work-load
• A strong work ethic and the ability to multi-task
• Strong written & verbal communication skills, including a professional phone manner
• Prior experience in the Building andConstruction industry highly regarded

Whats on offer

• A passionate and fun team
• Training, development and mentoring
• Opportunities to grow within the organisation
• Above market salary
• Lollies, coffees, lunches, extravagant company events
• Diversity, inclusion and a bunch of fun people doing fun things
• Onsite Parking
• Flexibility of two days WFH once you completed probation or when you require minimal support to carry out your role.

Next Steps.....

If it sounds like you, we would recommend you make an application today to get the ball rolling. We look forward to your application.

Please note: You must have unlimited Australian work rights to be considered for this role; as well as being able to interview in person.

To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves.