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    Account Director - Melbourne, Australia - Luminary

    Luminary
    Luminary Melbourne, Australia

    Found in: Talent AU C2 - 6 days ago

    Default job background
    Description

    Our Account Directors and Client Partners value long-term relationships and delivering digital solutions that make a difference. They are the kind of people who take responsibility for getting results for our clients.

    Key responsibilities

  • Managing a portfolio of multiple agency accounts
  • Building and sustaining strong and long-lasting relationships with client-side senior managers
  • Supporting the new business process including prospect evaluation, proposals and pitching, and preparation of client contract materials
  • Providing digital marketing strategy services consultation
  • Providing strategic direction and tactical support to cross-functional teams
  • Developing agency customer success stories and case studies
  • Accountable for the good standing of new client relationships, ensuring client agreements are mutually understood, executed and actively managed
  • Financial management – including invoicing, forecasting and internal reporting

    • Essential skills & experience

  • Excellent written and verbal communication skills
  • At least 3-5 years account management experience in a digital agency
  • Strong customer service and support skills
  • Experience in preparing MSAs, SOWs, SLAs and estimates
  • A sound understanding of UX concepts and methodologies
  • Previous exposure to agile and waterfall delivery models
  • An ability to work autonomously and take responsibility for your accounts
  • A moderate to high degree of technical knowledge (e.g. the difference from one CMS to another, the confidence to talk through integration requirements)

    • Handy skills & experience

  • Experience with Kentico, Episerver, Sitecore or Umbraco
  • Hands-on experience with marketing platforms such as Kentico Xperience, Epi Campaign, or Salesforce Marketing Cloud

    • Desired characteristics

  • The ability to remain calm under pressure, and maintain a positive attitude at all times
  • The capability to lead and directly contribute to strategic engagements
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