Assistant One Touch Manager - Sydney, Australia - SOFITEL

Description

• Ensure the smooth running of the day-to-day operations for the One Touch Service Department.
• Ensure that the link between our guests and the hotel operation is always maintained.
• Direct the team to ensure exceptional customer service is delivered at all times.
• To fully utilise the hotel's guest request logging systems, ensuring that all guest requests are met within established time frames

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu.
• A unique training platform to enhance your skills and knowledge.

• Previous supervisory experience in Front Office.
• Guest centric and always display an enthusiastic attitude.
• Outgoing personality and service-minded.
• Ability to work under pressure.
• Ability to delegate.
• Sensitive to human and cultural differences.
• Excellent English as a second language, knowledge of another language advantageous
• Always displays a professional appearance, representing our Sofitel brand.
• Ability to work a rotating roster including weekends & public holidays.

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that full AU working rights are required for this role.