IT Service Management - Canberra
2 weeks ago

Job summary
This role sits within the Digital Operations branch and focuses on strengthening Icon Water's Service Management maturity. You will own service level frameworks, govern ITSM processes, and ensure that vendors, service providers and internal business units meet their commitments.Responsibilities
- Maintaining and updating ITIL-aligned policies, procedures and work instructions, ensuring alignment with ServiceNow.
- Managing the service level management framework that includes tracking, monitoring and reporting on performance against agreed SLAs.
- Analysing service performance across all ICT services and producing regular reports for the ITSM Lead, Service Owners and Leadership Team.
Job description
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