IT Support and Systems Lead - Sydney, New South Wales

Job summary

The Dental Group is looking for a passionate and skilled IT Support & Systems Lead to join our dynamic team at our Sydney CBD location.

Responsibilities

• Provide timely support across all sites (in-person + remote)
• Manage user accounts, access permissions, device setups and onboarding
• Troubleshoot issues with workstations, printers, phones, and clinical equipment

Systems & Infrastructure

• Maintain and monitor network performance, backups, and security protocols
• Oversee cloud-based systems (e.g. Office 365, HubSpot, VoIP, imaging software)
• Coordinate software updates and hardware replacements
• Managing web hosting & data storage
• End-to-end domain management and liaison with hosting providers

Cloud & Systems Administration

• Administer Office365 (user accounts, shared mailboxes, distribution groups)
• Oversee cloud-based systems (e.g. Office 365, HubSpot, imaging software)
• Support integrations with Hubspot and other cloud platforms

Vendor & Asset Management

• Liaise with external providers (e.g. internet, software, equipment suppliers)
• Maintain IT asset registers and lifecycle planning
• Support procurement and onboarding of new tech

Project Support

• Assist with system rollouts, upgrades, and integrations (e.g HubSpot)
• Contribute to documentation, SOPs, and training materials
• Collaborate with operations team on automation and workflow improvements

Job description