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    general manager ft - Brisbane, Australia - YHA Australia

    YHA Australia
    YHA Australia Brisbane, Australia

    1 week ago

    Default job background
    Full time
    Description

    Exciting opportunity to lead YHA Brisbane Drive the strategic direction of the property alongside a great team.

    11th April, 2024

    YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.

    We are proudly part of the global organisation Hostelling International – a network of over 3,000 unique places to stay in more than 70 countries. Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces. Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park.

    Our Values:
    Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

    • Work together – We open doors for each other as well as our guests
    • Give our best – We bring our best selves every day we come to work
    • Put our guest first – We know great hosts make great holidays
    • Think differently – We see problems as opportunities
    • Have fun – We celebrate and enjoy being together

    YHA Brisbane City is a popular property that caters to travellers from all over the world seeking comfort, convenience, and a sense of community. We provide a unique and friendly atmosphere for travellers to relax, connect, and experience Brisbane.

    YHA Australia is seeking a dynamic and experienced General Manager to oversee the day-to-day operations of YHA Brisbane City and take the lead. This unique role presents an exciting opportunity for an individual with a passion for tourism, hospitality, and leadership. The General Manager will be responsible for creating exceptional guest experiences, managing a diverse team, and utilising high level financial acumen to drive the success of the business.

    Key Aspects of the Role:

    Leadership: Provide visionary leadership to the entire team, fostering a culture of excellence, teamwork, and guest satisfaction.
    Team Member Development: Build a food & beverage team whilst overseeing the existing accommodation team; Recruit, train, and mentor team members, promoting their growth and professional development.
    Guest Experience: Ensure positive and life changing traveller experiences by maintaining the highest standards of cleanliness, safety, local experience opportunities, and exceptional service to diverse segments.
    Food and Beverage Development: In collaboration with the National Food and Beverage Manager, re-launch a successful pub operation; strategy and financial planning, development of policies and procedures, compliance, procurement, sales and promotions strategies, customer experience.
    Business and Budget Management: Creating a business plan and annual budget; ensuring consistent, efficient, and comprehensive cost control, revenue management, and financial reporting.
    Quality Control and Compliance: Maintain national quality standards and ensure that all operations comply with local, state, and Australian laws and regulations.
    Marketing, Partnership, and Promotion: Collaborate with the Customer team to implement marketing strategies to attract and retain guests and increase spend; including social media management, and partnerships with local tour operators and other purpose-driven businesses.

    The ideal candidate will have:

    • Proven experience in accommodation management.
    • Prior experience in pub or bar management is essential.
    • Exceptional leadership and team-building skills.
    • Strong financial acumen and budget management experience.
    • Excellent communication and customer service skills.
    • Strong problem-solving and decision-making abilities.
    • Knowledge of local market trends and competition.

    What's in it for you?

    • Competitive salary
    • Professional learning and development opportunities
    • Health and Wellbeing, including and Employee Assistance Program
    • Supportive and collaborative work environment
    • Opportunity to travel to other YHA properties for training and leadership events.
    • Social events to the snowy mountains and other locations for team building
    • Access to benefits and discounts as part of YHA's national network.

    Our Culture
    At YHA, you can expect to be treated with dignity and respect.We're committed to creating a diverse and inclusive workplace environment.

    • Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
    • Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
    • Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
    • Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
    • Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA.

    If you are ready to take on the challenge of managing this vibrant property, are excited by opportunity to lead a dynamic team, and have a passion for delivering exceptional guest experiences, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate.

    A National Criminal History Check is mandatory step in the recruitment process. We encourage Aboriginal and Torres Strait Islander people to apply.

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