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    • Disability Case Manager - Bendigo - Hearth Support Services

    Hearth Support Services
    Hearth Support Services Bendigo

    2 weeks ago

    Default job background
    Full time
    Description

    About the Role

    We are seeking a passionate and enthusiastic Relationship Manager to join our team at our Bendigo office. As a central point of contact for support workers and participants, this role is core to what makes Hearth different from other support providers.

    Key Responsibilities:

    • Create and continuously develop relationships between participants and their team of Hearth Support Workers
    • Assess participant needs, and develop Hearth's support program
    • Maintain relationships with support coordinators, house supervisors, and other relevant external stakeholders
    • Lead the Support Worker teams to provide responsive, person-centered care that enables participants to progress toward their goals
    • Report on the progress of clients, as it relates to the support provided by Hearth, and prepare submissions for NDIS plan reviews as required
    • Coordinate a weekly staff roster for each participant and proactively resolve rostering issues
    • Acknowledge case notes and client reviews that reflect forward planning in line with the participant's NDIS plan
    • Ensure compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting

    Requirements:

    • Proven experience working in the disability sector, preferably in a supervisory or managerial role
    • A Professional level of administrative and business communication skills, including case noting and report writing
    • Excellent time management and organisational skills
    • Proven client centred approach with the ability to advocate for Participants and an understanding of complex disability and trauma
    • Own car and driver's license
    • Strong interpersonal skills and high levels of resilience
    • Understanding of the NDIS
    • Working knowledge of Microsoft office suite and employee rostering systems

    Why Work at Hearth?

    • Rapidly growing organisation with a warm and supportive culture
    • Small, fun, and supportive team based in Central Bendigo
    • Flexible working hours and the option to work remotely
    • Opportunities for career development and progression to other roles within the organisation
    • Travel compensation, work laptop, and mobile phone provided

    Estimated salary: $80,000 - $100,000 per annum

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