Business Analyst - Melbourne, Australia - Milestone IT (Milestone Information Technology)

Description

Business Analyst (ServiceNow experienced)

• Australia - VIC
• Melbourne - All locations

Added Tuesday 19th of December :31:08 PM

Our client is a dynamic and innovative organization committed to delivering exceptional solutions. As they continue to expand their operations, we are seeking a talented and experienced Business Analyst with expertise in Service Management and proficiency in the ServiceNow platform.

Position: Business Analyst - Service Management and ServiceNow

Responsibilities:

Service Management Expertise:

• Analyze and optimize service management processes to enhance efficiency and effectiveness.
• Collaborate with cross-functional teams to identify and document business requirements related to service management.

ServiceNow Ticketing System:

• Utilize in-depth knowledge of the ServiceNow platform to design and implement solutions that meet business needs.
• Configure and customize ServiceNow modules to align with organizational processes.

Requirements Gathering:

• Engage with stakeholders to elicit, document, and validate business requirements.
• Translate business needs into technical requirements and user stories.

Data Analysis:

• Conduct data analysis to identify trends, patterns, and opportunities for improvement.
• Provide insights and recommendations based on data-driven analysis.

Process Improvement:

• Identify areas for process improvement and implement solutions to streamline operations.
• Collaborate with business units to implement best practices in service management.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Proven experience as a Business Analyst, with a focus on service management and the ServiceNow platform.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of ITIL framework and IT service management best practices.

Preferred Skills:

• ServiceNow Certified Implementation Specialist (CIS) - IT Service Management.

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