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  • Customer Experience Design Lead - Melbourne - Aurec

    Aurec
    Aurec Melbourne

    2 weeks ago

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    Description

    Customer Experience Design Lead (Remote)

    Job Description:

    We are seeking a highly skilled Customer Experience (CX) Design Lead to join our team. As the CX Design Lead, you will bring human-centered design skills and thinking to support and guide the definition of the desired customer experience and develop and implement strategies to achieve this outcome.

    You will advise business leaders in each of the service lines on actions to support enhanced customer outcomes and ensure these are aligned with the organization's customer experience objectives.

    Your Key Responsibilities:

    • Work with the service lines to design and define the desired customer experience and embed this into business practice
    • Advise and guide the business on the changes required to achieve customer outcomes and ensure communication in each of the service lines
    • Develop human-centered design capability and projects including the design of digital experiences
    • Coordinate the dissemination of customer experience design capability through the service lines
    • Design and implement strategies to enhance customer experience at key service points and ensure their integration into procedures and systems
    • Investigate customer touchpoints and the customer experience, researching and developing design projects
    • Provide persuasive, commercially sound, professional advice and solutions
    • Anticipate and assess changes that impact the business
    • Create enhanced customer experience through innovative design and implementation

    Requirements:

    • Tertiary qualification at degree level in marketing or other relevant field, or equivalent knowledge and skills acquired through extensive practical experience
    • Broad range of experience in customer experience design and leading design initiatives, preferably in the telecommunications, finance, or insurance industry or with a top consulting firm

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