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    • Efinancialcareers Ltd. - Sydney - Tideri Jobbörse

    Tideri Jobbörse
    Tideri Jobbörse Sydney

    4 weeks ago

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    Description

    Job Description:

    Service Desk Analyst

    Heritage and People's Choice, Sydney, Australia

    About the Role:

    • You will report to the Leader, Corporate Applications Support & Service Desk and be part of a supportive team who provide first point of contact support for employees reporting Technology & Transformation incidents, require assistance with technology related products or services, management of employee workplace transitions and fulfill assigned service requests.
    • Collaborate with your leader and peers to establish and maintain schedules and rosters within the Service Desk team, guaranteeing adequate coverage and adherence to leave standards.
    • Support your leader and peers in deploying functional solutions, such as creating, adopting, and implementing system test plans.
    • Liaise with vendors, suppliers, service providers to provide support for incident management and user administration where required.
    • Adhere to Service Level agreements & performance delivery within the Service Desk for Incident Management, User Access Management and Vendor support.
    • Support your leader and peers with Technology & Transformation communication with the business for incident management and change.

    About You:

    • To be considered, you will demonstrate the following:
    • Experience in IT Service Desk or Contact Centre operations
    • Experience in support and use of Microsoft Windows 7/10, and Office 365
    • Strong communication and Customer facing abilities

    Why You'll Love Working with Us:

    • We're committed to supporting and growing our team and creating an outstanding work environment.
    • You'll have access to financial and lifestyle benefits to support your success and individuality:
    • Flexibility and hybrid working arrangements.
    • Extend your salary with discounts on banking, health insurance, and shopping across Australia.
    • Advance your career with training, study support, and project opportunities.
    • Competitive leave benefits that empower employees to take time for themselves and loved ones.
    • Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
    • Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
    • Be recognised for your contributions through our peer-driven recognition program.

    A Bit About People First Bank:

    • In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank.
    • We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.
    • We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.
    • We serve members and contribute to the community, while offering an inclusive, flexible work environment.
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