Customer Advocate Position Available - Melbourne - beBeeCustomerAdvocacy

    beBeeCustomerAdvocacy
    beBeeCustomerAdvocacy Melbourne

    6 days ago

    Full time

    Job title: Customer Advocacy

    Description

    Are you looking for a rewarding career in customer advocacy?

    About the Role



    We are seeking an experienced Customer Advocacy Officer to join our team in Melbourne. As a key member of our Customer Experience branch, you will play a vital role in supporting fair and effective resolution of customer complaints across the City.



    Duties and Responsibilities




    • Support the development of complaint handling policies and procedures that meet organisational standards;

    • Analyse complaint data to identify trends and patterns, providing insights to inform service improvements;

    • Work collaboratively with internal stakeholders to resolve issues and drive improvement through timely responses;

    • Develop practical tools for employees such as templates scripts tailored advice uplift confidence inquiries;
      i Analyze dispute information; Provide feedback.


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