Current jobs related to Complaints & Resolutions Officer - Perth, Western - Western Power

  • Only for registered members Perth Full time

    Due to a continuing strong pipeline of work, we are looking for a junior Senior Associate to join our Construction Advisory and Disputes team in Perth. This is an excellent opportunity for a passionate construction lawyer to join our growing energy and infrastructure practice. · ...

  • Only for registered members Perth

    We are looking for a proactive and customer-focused Level 2 Systems Administrator to deliver high-quality IT support in a corporate environment. · Provide Level 1 and 2 technical support for end users, ensuring all issues and requests are captured and managed through the ITSM pla ...

  • Only for registered members Perth, Western

    Join a dynamic and growing insurance broking team. As a Client Executive, you will play a key role in supporting brokers, processing new business and renewals, and ensuring our clients' insurance programs are managed with accuracy, compliance and care. · Tier 2 qualified and curr ...

  • Only for registered members Perth, Western Australia

    The Group Commercial Manager will oversee the full contract and commercial life-cycle across clients and subcontractors, including tender review, negotiation, administration, claims and close-out, across all business units. · Draft, review, negotiate and manage contracts (clients ...

  • Only for registered members Perth, Western

    Exciting opportunity for a Human Resources Officer to join a respected organisation in Perth CBD. Support employees through every stage of their journey, from recruitment to ongoing development, while assisting managers with key people processes. · Provide comprehensive support a ...

  • Expeditor

    1 month ago

    Only for registered members Perth

    We are seeking a proactive and detail-oriented Expeditor to support a major industrial turnaround scheduled for June 2026. This fixed-term role (up to 8 months) is based in our Perth office and plays a critical part in ensuring the timely delivery of materials and services to ope ...

  • Only for registered members Perth

    Provide technical support to company employees, troubleshoot hardware and software issues, and maintain computer systems. · ...

  • Only for registered members Perth

    This position is responsible for delivering first-line technical support and maintaining the reliability of the organisation's internal IT infrastructure. The role focuses on daily user assistance, system and device configuration, incident management, and compliance with the comp ...

  • Only for registered members Perth

    Join a dynamic and growing insurance broking team. As a Client Executive, you will play a key role in supporting brokers, processing new business and renewals, and ensuring our clients' insurance programs are managed with accuracy, compliance and care. · Process new business, end ...

  • Buyer

    1 month ago

    Only for registered members Perth, Western

    A fixed-term opportunity is available for an experienced Buyer to support a major Turnaround scheduled for mid-2026. Based in Perth, this role will run for up to 8 months and is focused on ensuring the timely and cost-effective procurement of goods and services for a large proces ...

  • Only for registered members Perth, Western Australia

    Commercial lawyer to join a growing team at a leading law firm in Western Australia. · Carry out a broad range of commercial matters · Work with a well-established and diverse client base · Drive matters to completion and manage competing deadlines · Minimum of four years' post a ...

  • Only for registered members Perth Full time

    Office Data Loader team is hiring a Senior Software Engineer to build one of the most largest hyper-scale data ingestion service in the world for Office365 services. · It helps engineering teams to understand the quality of live services, generate insights of feature usage and us ...

  • Only for registered members Perth

    We are looking for an experienced Senior Technical Support Officer to join our team. The ideal candidate will bring strong expertise, problem-solving skills, and a collaborative mindset to help us build and maintain scalable data solutions. · ...

  • Only for registered members Perth $116 262 - $127 078 (AUD)

    Provide case management advice and support to senior leaders and staff on the management of complex complaint and student discipline cases. Develop and lead complex case management approaches (including risk mitigation) and undertake complaint and student discipline case investig ...

  • Only for registered members Perth

    Due to continued growth, we are currently seeking an IT Support Officer to join our IT team. Based at our new CBD head office, this position is offered on a full time permanent basis. · Troubleshooting and resolving technical issues in a timely and efficient manner · Assisting us ...

  • Only for registered members Perth

    Exciting opportunity for a Human Resources Officer to join a respected organisation in Perth CBD. · Support employees through every stage of their journey, from recruitment to ongoing development. · Assist managers with key people processes, including performance review and learn ...

  • Only for registered members Greater Perth Area

    We are seeking a dynamic and experienced Senior Solicitor to lead the Public & General Litigation (PGL) Legal Section at the State Solicitor's Office (the Office). · Manage highly complex and sensitive litigation matters · Provide strategic, high-level legal advice · Coordinate m ...

  • Only for registered members Perth, Western Australia

    Linkforce is a leading integrated maintenance, engineering, and project services delivery business. We are seeking E&I Project Engineers to join our existing team in a hybrid role working from our Perth CBD Head Office as well as FIFO on site. · Detailing and documenting all phas ...

  • Only for registered members Perth

    The HR Business Partner will play a critical role in aligning human resources strategy with operational objectives while ensuring compliance with all relevant Australian employment legislation. · ...

  • Buyer

    1 month ago

    Only for registered members Perth

    A fixed-term opportunity is available for an experienced Buyer to support a major Turnaround scheduled for mid-2026. · Reviews and processes purchase requisitions in accordance with company policies · Sources and evaluates supplier quotations, negotiates pricing and terms · Issue ...

  • Only for registered members Perth, Western Australia

    Linkforce is a leading integrated maintenance, engineering, and project services delivery business. We are currently seeking a SMP Project Engineer to join our existing team in a hybrid role working from our Head Office as well as on site. · Planning of materials and administerin ...

  • Complaints & Resolutions Officer - Perth, Western - Western Power

    Western Power
    Western Power Perth, Western

    2 months ago

    Description

    We have a full time permanent opportunity for a
    Complaints & Resolutions Officer
    at our Perth Office. This position is responsible for the effective management and timely resolution of complex and escalated customer, ministerial, member of parliament and ombudsman complaints received in writing and verbally, on behalf of Western Power.

    This position supports Western Power's brand, reputation and performance by operating in accordance with core values, processes and performance indicators, supporting the improvement of our customers' "felt experience" and achieving outcomes that strive to balance customer and business needs.

    If you have extensive customer service experience, including demonstrated experience dealing with complaints or dispute resolution in a high volume and complex environment then this could be the perfect opportunity for you.

    Your Role in Action

    • Manage and resolve complaints and complex enquiries received from customers and key stakeholders, via telephone, letter, web portal and cases. Stakeholders include the Ministers Office, Members of Parliament, Energy & Water Ombudsman, and others.
    • Ensure that complaints and enquiries are acknowledged and resolved, and any written responses are prepared and sent, within required timeframes and to the required standard.
    • Utilise knowledge of business products and services, internal policies and procedures, established approaches, responses from business experts, delegation, assessment of risks, to analyse and determine the appropriate course of action and make timely decisions, in relation to complaints.

    What Makes You a Great Fit

    We are seeking someone with experience and attributes that include:

    • Completion of year 12 with English and Mathematics.
    • Sound customer service experience, including demonstrated sound experience dealing with complaints or dispute resolution in a high volume and complex environment.
    • Advanced written and verbal communication skills and demonstrated experience drafting succinct, plain English correspondence to customers.
    • Ability to convey complex material and reasoning both verbally and in written form, to a wide variety of audiences.
    • Demonstrated influencing, communication and interpersonal skills.
    • Ability to understand complex customer complaints issues, analyse and define solutions.
    • Ability to manage time and prioritise work effectively to meet KPI's and objectives.
    • A demonstrated commitment and passion to deliver excellent customer service through the delivery of high quality solutions to the customer and business whilst displaying empathy balanced with commercial acumen.
    • A good team player who enjoys being part of a collaborative team.

    By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:

    • Over 50% of our employment opportunities are driven by career progression.
    • Flexible work arrangements to support working hours and working from home arrangements.
    • The opportunity to purchase up to four weeks of additional leave per year.
    • Access to salary packaging, social club activities, and discounted health insurance and gym membership.
    • An award-winning employee recognition and benefits programme.
    • An innovative team culture that's enabling the transition to renewable energy and decarbonisation.
    • In addition to standard leave, enjoy three wellness leave days each year.

    Applications
    close 2 October 2025

    We value diversity and inclusivity, encouraging applications from all backgrounds, including women, Aboriginal and Torres Strait Islander people, and LGBTQIA+ communities. Find out more about our Reconciliation Action Plan and Disability Access and Inclusion Plan.

    Learn more about Western Power here:
    About )

    Find out how we're building A Network for Life:
    A network for life )


Jobs
>
Perth