- To install, calibrate, maintain and repair instruments in the Company's product portfolio (Laboratory Equipment and Third Party Products) in a professional and reliable manner.
- Achieve minimum call turnaround for all customers.
- To achieve service revenue budget by championing Company products, developing strong customer relationships and working closely with commercial and operations teams
- Assist sales team to achieve sales and margin (gross) targets for their designated Portfolio so that growth and performance objectives are exceeded.
- Highly responsive and proactive in dealing with customer's needs and maintain close and effective relationships with Company Sales, Marketing and Service teams to assure quality outcomes for all service & product issues raised
- To be highly responsive and proactive in dealing with customer's needs.
- To carry out your employment in an efficient and commercially appropriate manner.
- Perform in accordance with the AS/NZS ISO9002: 1994 Quality Standard, as detailed in the Company's Quality Manual.
- Perform to designated goals of turn-around-time, response time, repair rate and customer expectations.
- Work with Service Operations staff to effectively manage field service activities and complete administration requirements to support the business
- Promote and develop the Technical Service capability and mentor appointed Apprentice
- Take ownership for customer satisfaction for services performed.
- Work in accordance to all relevant certification and regulatory requirements such as NATA, ISO, Electrical Safety Acts and OH&S.
- Manage the service process from allocation to completion, including the entering of all parts and text on the computer system, so that the invoicing process is accurate and the KRAs are met.
- Exceeding customer service level expectations (external & internal)
- Working to agreed deadlines
- A focus to finding solutions
- Working within quality and company policy guidelines
- Maintaining professional appearance at all times
- Availability to complete service responsibilities with respect to installations and other service commitments.
- Staff issues.
- Any outstanding customer problems.
- Customer complaints.
- Relevant Electronic/Engineering Qualifications
- Driver's License
- Experience within the biomedical, diagnostic or scientific market highly regarded
- Experience in a technical support role preferred
- Restricted electrical license desired (or relevant competency to obtain one)
- Proficient in Microsoft applications including Microsoft office.
- Strong analytical skills.
- Organisational skills with an ability to prioritise manage time effectively and meet agreed deadlines.
- Effective interpersonal, communication and listening skills.
- A dedication and commitment towards displaying a professional and positive attitude to work.
- An ability to think strategically and laterally in order to maximize business opportunities.
- An initiative taker who has the ability to work autonomously, and has an enthusiastic, energetic and positive attitude while being a supportive team player.
- Ability to build and foster meaningful and beneficial partnerships with our customers, suppliers and peers.
-
Engineering Services Manager
3 weeks ago
JLL North Sydney, AustraliaJLL supports the Whole You, personally and professionally. · JLL has been appointed to be the property manager of North Sydney's newest and most impressive commercial and retail precincts. · With completion anticipated in 2024 and preliminary construction underway, we're commenci ...
-
Engineering Services Manager
1 week ago
JLL North Sydney, AustraliaJLL supports the Whole You, personally and professionally. · JLL has been appointed to be the property manager of North Sydney's newest and most impressive commercial and retail precincts. · With completion anticipated in 2024 and preliminary construction underway, we're commenci ...
-
Engineering Services Manager
2 weeks ago
JLL North Sydney, AustraliaJLL supports the Whole You, personally and professionally. · JLL has been appointed to be the property manager of North Sydney's newest and most impressive commercial and retail precincts. · With completion anticipated in 2024 and preliminary construction underway, we're commenci ...
-
Engineering Manager, Services
2 weeks ago
Nine North Sydney, AustraliaCompany Description · Nine is Australia's largest locally owned media company - the home of Australia's most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want ...
-
Engineering Services Manager
1 week ago
JLL Barangaroo, AustraliaJLL supports the Whole You, personally and professionally. · Shaping the future of real estate for a better world · At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and alway ...
-
Engineering Services Manager
1 week ago
JLL Sydney, AustraliaJLL supports the Whole You, personally and professionally. · Have you ever walked into a building or a shopping centre and just enjoyed being there? You don't know why, or what makes it different - you just know you'd like to work, shop, or visit there more? Well, we're proud at ...
-
Engineering Services Manager
2 weeks ago
City of Canada Bay Sydney, Australia**Permanent Full-Time Position - 35 hours per week**: · - **Participation in 9 day fortnight scheme**: · - **Competitive salary per annum + Super** · **About Canada Bay Council** · The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydn ...
-
Engineering Hotel Service Manager
2 weeks ago
Shangri-La Sydney The Rocks, AustraliaShangri la Sydney is looking for an Engineering Service Manager to work closely with our hotel operational team to provide for the provision of planning, scheduling and coordinating the duties of Engineering operations and property maintenance tasks. · Reporting to the Director o ...
-
Engineering Manager, Financial Services
3 weeks ago
MYOB Sydney, Australia**We're MYOB** · MYOB is the #originalstartup. Our roots are in finance and accounting software, but today we're so much more We're building a business management platform to help more businesses in Australia & New Zealand Start, Survive & Succeed. Our team is continually transfo ...
-
Service Desk Engineer-l3
2 weeks ago
The Recruitment Company Sydney, AustraliaJoin a leading IT Support and Services organisation with a focus on the highest levels of customer service. Your high level of communication skills and stakeholder engagement combined with your technical proficiency will be utilized to deliver quality outcomes and influence our m ...
-
Cisco Identity Services Engine Product Sales
2 weeks ago
Cisco Systems North Sydney, AustraliaWhat You'll Do · You will develop a business plan to meet and exceed the assigned quota. A successful Cisco Product Sales Specialist will plan sales strategies, develop proposals, deliver customer presentations, and close the business. You'll be responsible for accounts in all ad ...
-
Security Services Techops Engineering, Associate
2 weeks ago
JPMorgan Chase Bank, N.A. Sydney, AustraliaJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives ...
-
JPMorgan Chase Bank, N.A. Sydney, Australia**Organization Description** · Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You will support solutions that help the bank provide s ...
-
Austcorp Executive Sydney, AustraliaStep-up or in-to a National Service Manager working with medical equipment · - Lead a team of passionate biomedical field service technicians · - Be rewarded and make a difference in improving patient outcomes · **ANZ Service Manager | Medical Device Engineering** · **Company** · ...
-
Field Service Engineer
2 weeks ago
Honeywell North Ryde, AustraliaResponsibilities · : Service and maintenance of Honeywell and third-party equipment (as per trade expertise). The configuration and programming of HVAC, CCTV, Access Control, Security, and Third-Party Systems · Diagnosing faults and repairs on HVAC, CCTV, Access Control, Securit ...
-
Field Service Engineer
1 week ago
Thermo Fisher Scientific North Ryde, Australia Full timeJob Description · At Thermo Fisher Scientific, each one of our 125,000 extraordinary minds has a unique story to tell. Join us and our singular mission—enabling our customers to make the world healthier, cleaner, and safer. · When you're part of the team at Thermo Fisher Scientif ...
-
Field Service Engineer
3 weeks ago
Thermo Fisher Scientific North Ryde, Australia Full timeand deliverables include: Install, commission, maintain and repair our range of industry leading products · Provide training for customers and users on system operation and maintenance · Cultivate and develop positive working relationships with customers, users and company pers ...
-
Field Service Engineer
3 weeks ago
Thermo Fisher Scientific North Ryde, Australia Full time: Service · Perform in accordance with the AS/NZS ISO9002: 1994 Quality Standard, as detailed in the Company's Quality Manual. · Perform to designated goals of turn-around-time, response time, repair rate and customer expectations. · Work with Service Operations staff to e ...
-
Field Service Engineer
3 days ago
Thermo Fisher Scientific North Ryde, Australia Full timeJob Description · Position Summary: · Fostering a partnership with the business Group's customers by providing them with advice and technical support that will help them gain the most from the products that we sell them. · To install, calibrate, maintain and repair instruments ...
-
Field Services Engineer
2 weeks ago
Raytheon Technologies Lane Cove West, Australia Full timeUnspecified · Field Service Engineer · New career opportunity with the world's largest Aerospace and Defence company; · Working in close collaborative with peers and key Defence personnel ; · Based with a friendly team at Lane Cove West, NSW. · Our Company · With Collins A ...
Field Service Engineer - North Ryde, Australia - Thermo Fisher Scientific
Description
Job Description
Position Summary:
Fostering a partnership with the business Group's customers by providing them with advice and technical support that will help them gain the most from the products that we sell them.
Key Responsibilities:
Service
Sales Support
Assist the Sales Team with technical information, training and demonstrations as agreed with your manager and help the team achieve sales and margin (gross) targets for designated product portfolio/territory.
Growth and Development
Contribute to and make recommendations for the continual improvement in the procedures, quality and efficiency of Technical Service.
Asset Management
Maintain company property according to company policy, including but not limited to: GOA stock, Company vehicle, Telephones, Computer and other material deemed company property.
Key Focus Area:
Working to Things We Value
To maintain a professional and positive attitude whilst being committed to our things we value of integrity, intensity, innovation and involvement. Including:
Reporting
To work with the Service team leaders regarding:
Environmental Health & Safety
To take reasonable care of your own health and safety, as well as the health and safety of others. Assist with the identification' assessment and addressing of EH & S issues in the workplace. Actively participate in all EH & S activities as instructed by the site EH & S coordinator. Follow all applicable Safe Work Methods and standards.
Other
Other duties as directed by Service Management.
Minimum Requirements/Qualifications:
Skills & Attributes
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
