Service Coordinator - Adelaide - AnglicareSA Ltd

Description

Are you experienced in coordinating care services that promote and maintain client independence in line with their goals?

We are seeking two driven individuals to join the Community Aged Care team:

x1 role based South at Tonsley
x1 role based South at Tonsley & Centrally at Hindmarsh

• Full-time, permanent role
• Monday to Friday - Office hours
• Be part of a positive and well-connected multidisciplinary team who are focused on making a difference within the community
• Support, encourage and empower older people to access care and social services so they can remain well and independent and living in the place they choose

What We Offer:

• Flexible working options - tell us what you need for that work-life balance*
• Access to our fantastic salary packaging options – increase your take home pay by decreasing the amount of tax you pay with $15,899 tax free each year
• Meal Entertainment and Holiday Accommodation Card provides you with an additional $2,650 tax free per year
• Paid parental leave, including superannuation paid on parental leave
• Paid study leave, and financial education assistance up to $6,000
• Genuine career development opportunities across the organisation
• Discounted motor vehicles and gym memberships
• BUPA and Medibank health cover discounts
• Access to our Employee Assistance Program for you and your family

*AnglicareSA offers a range of flexible working arrangements that are aimed at meeting your diverse needs and the different operating environments across AnglicareSA. This includes working from home, part-time work, compressed working weeks and flexible working hours. The suitability of different arrangements will depend on your individual needs, the position you are applying for, and team and customer requirements. You are encouraged to discuss your needs during the application process.

Who Are We Looking For?

We are seeking self-motivated individuals to join our growing care management team who can work autonomously and as a supportive member of our team. You enjoy solving problems on the go, communicating and building relationships with customers and their networks, and continuously learning about ways to enhance wellbeing and capability for people as they age. You will possess the ability to meet deadlines and provide a responsive service to internal and external customers, providing high quality case management and coordination of Home Care services for low level Home Care Package customers, and self-managed home care package customers.

If you are looking to make a positive difference for older people living independently in the community, this is the perfect role for you. This role is suited to someone with either a community background or seeking to work in the community space, working in a case coordination or case management position, and has high levels of assessment and care planning understanding. The role has no tertiary qualification limitations and can suit an Enrolled Nurse or Registered Nurse, or other Allied Health professional looking to move away from clinical patient care and get their weekends back

What Can You Expect To Be Doing?

• Provide quality Home Care services to Self-Managed or Level 1-2 Home Care Package customers through assessment, care planning, case management and coordination of care
• Support customers who are well and mostly independent with intermittent decline, with ongoing assessment, review, care planning, monitoring and advocacy in line with organisational procedures.
• Assist customers to navigate the aged care system, ensuring they receive the best possible range of options to meet their needs
• Encourage customers to remain independent and be an active participant in their community and care plan
• Maintain and manage Home Care Package Budgets for customers ensuring they receive the services they need within their allocated funding
• Actively and positively promote AnglicareSA Home Care services in the community

What Do You Need To Bring?

• Demonstrated care or service experience, preferably within a Community Aged Care setting.
• Proven ability to identify customer care and service needs and respond to care escalations.
• Demonstrated understanding of the needs of older individuals living in the community.
• You are a team player able to work collaboratively within a multi-disciplinary supportive team environment.
• Excellent communication skills, emotional intelligence, with the ability to build rapport with customers and stakeholders quickly and effectively.
• Proven customer service skills, administrative and organisational skills, and ability to produce accurate and timely documentation.
• Intermediate knowledge of Microsoft Office Suite of programs and ability to pick up systems with ease.
• An understanding of My Aged Care or other Community Programs (Carers SA or NDIS) (preferred).
• Certificate III/IV in a health, human services or related field (desirable).

Who Is AnglicareSA?

As one of SA's largest social services providers, AnglicareSA makes a positive difference to the lives of more than 50,000 people each year. Our 2000 employees and 300+ volunteers support individuals, families and communities, responding to their immediate need and working with them to build capacity to restore and maintain dignity and control in their lives. Our services are broad, supporting people at every stage of life.

We believe in social justice, the equal worth of each citizen, equality of opportunity and the importance of strong communities. Together we change lives.

How To Apply:

View the attached Job Description via the vacancy's application page on the AnglicareSA website for further details on the role requirements.

If this sounds like you please click on Apply and submit your application by 9.00am Monday 16th December 2024.

We do not accept applications via email but for more information, please contact: Lauren Haddow Recruitment Business Partner at lauren.haddow@anglicaresa.com.au

AnglicareSA is an equal opportunity employer and is committed to providing a work environment free of discrimination and harassment. We encourage all suitably qualified candidates to apply.

We are committed to the employment of Aboriginal and Torres Strait Islander peoples. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services.

YouBelong@AnglicareSA

At AnglicareSA, we want everyone to feel that they can be themselves and that they belong. We value diversity and inclusion and the benefits this brings to the people who work with us and the communities we serve. We encourage applications from people with diverse backgrounds and abilities.

We are committed to the employment of First Nations people. Please contact the person listed above to discuss joining AnglicareSA and visit our website for details on our Aboriginal Services and to access AnglicareSA's Reconciliation Action Plan.

AnglicareSA is a White Ribbon organisation committed to the prevention of violence against women.