- Respond to customer inquiries via phone, email and live chat.
- Assess and process claims in a timely and accurate manner.
- Maintain up-to-date knowledge of company policies, procedures and regulations.
- Ensure customer satisfaction by providing clear and concise information.
- Collaborate with internal departments to resolve customer issues.
- Previous customer service experience
- Resilient & able to show empathy to customers whilst assisting them through tough times.
- Highly developed written communication and clear & concise verbal communication with the ability to communicate effectively across all areas of business.
- Competent working knowledge and ability to adapt to new online systems.
- Proven ability to work effectively in a dynamic team environment.
- $34.58/ hour = Superannuation (Paid Weekly)
- An inclusive and fast paced working environment.
- A supportive learning environment providing an opportunity for career progression.
- Fun and vibrant team culture.
- Added benefits including onsite parking.
Claims Officer - Eight Mile Plains, Australia - Talentpath
Description
We are seeking multiple Customer Experience experts to be the first point of contact for one of Queensland largest financial service providers. Options from multiple start dates (29/04 & 13/05)
This impressive Australian insurance provider has been servicing Queenslanders for over 100 years. A big-hearted organisation who supports customers through their most vulnerable experiences which occur due to the changing of the seasons; QLDs notorious storms and the unpredictability of drought and fire, it's imperative they build teams of passionate, big hearted Customer Service orientated people to take the best care of their customers.
We are proud to be supporting our client and are committed to ensuring Queenslander's are well looked after. We are actively recruiting and would love to chat to candidates interested in being part of this caring and compassionate team.
About the role:
As a Claims Officer within the Property team, you will:
About you:
What's in it for you?
Who are we, and what's next?
We're Talentpath - nice to meet you. We're lucky to partner with companies to help them fuel the potential of their business through the addition of really talented people. We'd love to see you apply directly to this ad so we can get the ball rolling, as we are needing people to start in these roles immediately.
We encourage you to apply for this role even if you don't tick all the boxes. Recent research shows that people from disadvantaged and/or underrepresented backgrounds are more likely to scroll past a job if they don't have every single requirement - let's change that. We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. So if this role has piqued your interest, apply