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- Organisation and scheduling of regular field service activities
- Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
- Organise installations and jobs for completion within divisional time frames and expectations
- Respond to customer enquiries/complaints on service and where required as well as arrange necessary non-standard service calls
- Deal with all paperwork and administration related to service activities and routing of documents for entry into Branch Contracts Computer System
- Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
- Provide ongoing reports requested by management in relations to such items as state of service, jobs, customer service history, specific technician productivity and customer retention
- Excellent phone etiquette
- Strong written and verbal communication skills
- Proficient in Microsoft Office programs
- Ability to give clear instructions
- Strong collaboration skills
Service Support Coordinator - Perth, Australia - Rentokil Initial
Description
Rentokil is looking for an organised Service Support Coordinator with strong administrative and communication skills to join the team in Perth on a full-time basis.
The core responsibilities in this role include:
The ideal candidate will have: