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- Engaging with developers across multiple domains of expertise to gain a deep understanding of the ClickSend API and supporting products.
- Actively collaborating with the developer community to understand their needs and expectations, ensuring that all documentation is aligned with industry standards and best practices.
- Owning and managing our API documentation, to ensure that it follows a consistent, well-structured format and meets customer expectations.
- Writing user-friendly content that transforms complex, technical information into something accessible, engaging, and delightful.
- Providing code snippets and on-page technical content for our developer portal.
- Advocating for our technical users and participating in customer-centric research.
- Assessing the state of our current technical content and developing innovative approaches for improvement, in line with our strategic objectives.
- Aiding in the creation and maintenance of a company-wide design system.
- Collaborating with brand copywriters to ensure that all written content has a consistent and accessible tone of voice.
- Making critical decisions and establishing documentation strategies that ensure information is accurate, gathered efficiently, and available promptly.
- Facilitating technical training for internal teams about the API and related topics, ensuring that our teams can better meet customer needs.
- Supporting internal teams with better documentation tools, processes, and strategies.
- Experience writing technical documentation for multiple audiences.
- Experience working with engineering teams to gather complex technical information and communicating this through written copy.
- Ability to present insights and data clearly and concisely.
- Excellent verbal, written, and grammatical communication skills.
- Excellent organizational skills and attention to detail.
- Experience using APIs or writing content for API documentation.
- Prior development experience in any front-end or back-end languages.
- Ability to self-manage, work independently, and meet deadlines.
Buscojobs | Sinch | Senior Technical Writer - Central Coast - Tideri Jobbörse

Description
Company Overview
Sinch ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily communicate with their customers and staff via multiple channels. The company has SMS at its core, powers billions of messages annually, and has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax, and Post by dashboard, API, or hundreds of integrations.
The company is part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and has all the benefits of being part of a larger group but retains its 'start-up' mentality. Despite being a small team based in Perth, Western Australia, it is a global brand with offices in the US, UK, and Philippines.
About the Role
We are looking for a Senior Documentation Specialist / Technical Writer who will be responsible for writing, maintaining, and publishing user-friendly documentation to support our Communications API and Design System. This person will play a leading role in launching delightful developer experiences and empowering our teams with better documentation and processes.
Key Responsibilities:
Requirements:
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