- Align service delivery with SLAs to ensure customer satisfaction
- Triage and assign tickets to technicians based on severity and impact
- Align staff processes to ensure service reports are accurate
- Reviewing tickets to ensure high standard customer service is maintained
- Coordinate with vendors, technicians, and customers to ensure timely and effective resolution of issues
- Manage the escalation of issues and ensure proper communication channels are in place
- Collaborate with other IT teams to ensure seamless service delivery
- Identify training needs and provide training to technicians to improve skills and knowledge
Service Desk Coordinator - Melbourne, Australia - Zone IT Solutions
Description
We are looking for Service Desk Coordinator to join a project. You will be part of a large support team who will be providing IT support to a large user base organization.
Requirements
Benefits
About Us
Zone IT Solutions is Australia based Recruitment Company. We specialize in Digital, ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney and India. If you are looking for new opportunities; please share your profile at or contact us at
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Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.