manager - yha apollo bay eco - Victoria, Australia - YHA Australia

Description

Live in Hostel Management position located in Apollo Bay, Victoria Open to individuals, couples or two-person team.

23rd April, 2024

Apollo Bay Eco YHA is a unique property which is the perfect stop for guests travelling along the Great Ocean Road. Located within a diverse region that plays host to rugged coastline and a lush green rainforest, there's plenty of activities to keep travellers busy – kayak with seals, swim, surf, hike, chase waterfalls in the Otways, or do the Great Ocean Walk. The 72-bed property contains all the features that guests need for an amazing stay, including a mix of private and co-living rooms and facilities including two kitchens, two guest lounges, free Wi-Fi all throughout the property, a rooftop deck with beautiful ocean views and balconies for relaxing or cooking on the BBQ.

The ideal applicant is experienced in youth/budget accommodation, has a passion for sustainability, and is interested in living on-site in a friendly, coastal town in southwestern Victoria.

Day-to-day responsibilities include:

• Welcoming guests and ensuring that they experience the best that Apollo Bay has to offer,
• Overall property operations, finances, and bottom-line results,
• Overseeing all functions of the property including property management, reception, and housekeeping duties,
• Maintaining the grounds and property maintenance,
• All standard YHA record-keeping and reporting,
• Engaging in local marketing initiatives and developing relationships with the local community,
• Adherence to YHA's quality systems and standards,
• Attendance at annual national managers conference and regional meetings,
• Participation in national and regional marketing promotions.

We are looking for applicants with the following qualities:

• Management experience in similar roles in the hospitality or tourism industries,
• Business acumen, including achievements in meeting income targets and managing business costs within budget,
• The ability to think on your feet and quickly adapt to changing conditions,
• An understanding of the business operating environment including how to effectively manage yield through distribution channels,
• Self-motivated, hands-on, and willing to perform all duties that are required in managing a small accommodation site.
• Knowledge of Property Management Systems and advanced computer literacy,
• A commitment to customer service and providing guests with a unique and memorable YHA experience.

What's in it for you?

• Professional learning and development opportunities
• Health and Wellbeing, including an Employee Assistance Program
• Supportive and collaborative work environment
• Opportunity to travel to other YHA properties for training and leadership events.
• Social events to the snowy mountains and other locations for team building
• Access to benefits and discounts as part of YHA's national network.

Our Culture
At YHA, you can expect to be treated with dignity and respect.We're committed to creating a diverse and inclusive workplace environment.

• Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
• Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
• Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
• Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
• Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA.

If you are ready to take on the challenge of managing this property and have a passion for delivering exceptional guest experiences, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate.

This opportunity is available from late June 2024.

A National Criminal History Check is mandatory step in the recruitment process. We encourage Aboriginal and Torres Strait Islander people to apply.

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