data driven decision maker - Victoria - beBeeCustomerInsights

    beBeeCustomerInsights
    beBeeCustomerInsights Victoria

    1 week ago

    Job title: Consumer Insights Manager(12M Contract)

    Description

    We're seeking an expert in customer understanding to lead our research and insights function. This key role will be responsible for driving Customer Obsession across the organisation, leading end-to-end research programs, championing Voice of the Customer initiatives, and translating insights into actionable business recommendations.

    About the Role

    This is a 12-month contract position reporting directly to the Head of Insights. The ideal candidate will have a tertiary qualification in a relevant field and at least 5 years' experience in Consumer Insights or a related area.

    • Lead key customer research and VoC programs that drive decision-making across marketing, product, sales, and service

    The successful candidate will possess exceptional communication skills, strong data storytelling abilities, and proficient Microsoft Office skills (Excel, PowerPoint). They should also have experience delivering both quantitative and qualitative research projects from start to finish.

    Key Responsibilities:

    • Design & Run Research Programs End-to-End
    • Champion Customer Advocacy & Ensure Continuous Improvement Through Identification Of Platform Issues & Process Enhancements
    ,

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