Omni-Channel Platform Coordinator - Sydney, Australia - Novartis Farmacéutica

Novartis Farmacéutica Sydney, Australia

2 days ago

Description

Internal Role Title: Omni-Channel Platform CoordinatorLocation: Sydney, Australia #LI-HybridAbout the Role:This role will be responsible for supporting in the execution of Novartis Australia and New Zealand's vision for omnichannel engagement and digital platforms. A key channel to help Novartis ANZ unlock growth will be Salesforce Marketing Cloud (SFMC), so someone with prior knowledge or a deep passion to develop in the space of Marketing Automation is desired.You will have to work across the enterprise to support omnichannel engagement, building new digital capabilities, while exploring opportunities to improve efficiencies and enhance our executional abilities in this space. It's will sit within the BE&E function and it will require the flexibility to shift priorities / projects quickly as our future growth aspirations evolve over time. The role will be required to gain a deep understanding of all omnichannel systems and digital platforms to identify areas for improvement.

About the Role

Key Responsibilities :-

Standardise omnichannel customer engagement procedures, showcase standard process experiences, and evolve our digital and omnichannel systems and platforms for the utilisation of the franchises.
Maintain and support new and existing systems and platforms including SFMC, MedHub, FUSE, Ask-Alia, Medallia (VoC), Shaman, Veeva, and Kaltura.
Understand the wider business approach when it comes to our digital infrastructure, providing technical and operational support, evolving the way we demonstrate our digital and omnichannel platforms.
Support of field based digital engagement tools being an expert in RTEs, MTEs, CLM usage. Provide technical solutions and training for the franchises to identify the best system or platform to overcome their business challenges.
Handle and support the implementation & development of digital tools. Drive data-driven decision making from a systems and platforms lens.
Handle and optimise the omnichannel platform to ensure a consistent brand experience across all channels. Supervise and report on key performance indicators to supervise the success of omnichannel initiatives.
Stay up to date on industry trends and standard processes in omnichannel marketing and technology. Act as Digital Governance delegate and ensure compliance with digital assets
Minimum 2+ years' experience within Digital / Digital Marketing / Technology
Deep expertise or passion to learn Salesforce Marketing Cloud and other digital platforms
Excellent communication and collaboration skills
Ability to interpret data and metrics
Ability to handle multiple projects and deliver (Process & Project management)

Why Novartis?

Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us Learn more here:

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:

Division International

Business Unit Pharmaceuticals

Location Australia

Site New South Wales (NSW)

Company / Legal Entity AU04 (FCRS = AU004) AU Pharma Pty Ltd

Functional Area Marketing

Job Type Full time

Employment Type Regular

Shift Work No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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