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    • Application Support Analyst - Sydney - NASDAQ

    NASDAQ
    NASDAQ Sydney

    3 weeks ago

    Default job background
    Description

    About Us

    Nasdaq is a global technology leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

    We are dedicated to building a more diverse and inclusive workforce, not only because it is our responsibility to do better but also because we need representative voices to power the fresh thinking that is vital for our business and our clients.

    Our Mission

    We aim to create open and transparent markets where everyone has access to opportunities. By connecting people, creating jobs, and fostering communities, we strive to make a positive impact on society.

    Job Description

    This is a permanent full-time role based in Sydney, Australia, following a hybrid work model setup (at least 2 in-office days per week).

    You will be working in an autonomous but fast-paced environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow, with rewards for the global impact we create.

    What You Will Do

    • Takes ownership and resolves client issues related to Axiom SL architecture, operating system, network, JVM or other Axiom SL infrastructure components within the Nasdaq Cloud Platform and environment.
    • Complies with performance metrics, handling cases in a timely manner and communicating with the client in a professional and polite manner.
    • Replicates and documents issues, provides configuration suggestions to Customers, provides Engineering teams with comprehensive information.
    • Analyses application log files and suggests solutions for Nasdaq Axiom SL platform-related problems.
    • Complies with ISO-9001 and ITIL Incident Management Processes for resolution of Incidents and Service Requests following SLAs.
    • Works closely with Product team, Operations team, and Dev Ops team by following up on issues and their resolution.
    • Contributes to Knowledge Database with articles documenting issues, workarounds, best practices, and how-to.
    • Constantly improves personal knowledge of Axiom SL products by passing the required certifications.

    Requirements

    • Preferably Bachelor's or equivalent experience in Finance, Mathematics, Computer Science.
    • Around 8 years or more technical support experience.
    • Preferably experience with Fin Tech/Cloud services.
    • Oracle, Postgres, Microsoft SQL Server knowledge and practical experience - installation, log analysis.
    • Knowledge of Linux console on a user level.
    • Understanding of JVM configuration and debugging.
    • Understanding of REST API.
    • Understanding of Amazon AWS, experience as a user.
    • Experience with monitoring tools such as Datadog.
    • Ability to quickly search, learn, and explain technical information is required.
    • Strong mathematical and analytical background.
    • Good oral and written English communication skills are crucial.

    Benefits

    In return, you will receive a competitive salary package, incredible private health insurance, employee stock purchase plan, a global mentoring program, counseling through our Employee Assistance Program, gym sponsorship, and more.

    Why Choose Us?

    Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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