Inbound Sales Consultant/Client Support Representative - Sydney, Australia - Remote Staff

Description

JO 13661 | Inbound Sales Consultant/Client Support Representative

Status: Full-Time (40 hrs./week)
Schedule: 7:00 AM to 4:00 PM Philippine Standard Time | 9:00 AM to 6:00 PM AEST (Mon-Fri)

Why choose Remote Staff?

• 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance.
• 15+ years in the remote work industry. We've helped more than 8K Filipinos establish virtual careers with international clients since 2007.
• Competitive and negotiable compensation (depending on skill level & experience)
• 100% coverage on Government Contributions Remittance* to SSS, Philhealth, and Pag-ibig. Traditional employment set-ups cover only 50%, while you shoulder the other half as a salary deduction.

*Terms and conditions apply.

Position Overview:
We are seeking an enthusiastic and results-driven inbound sales consultant to join our friendly team. This role involves engaging with potential clients who have expressed interest in our services, understanding their needs, and determining their suitability before passing them on to the sales team. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional client service and helping people.

Responsibilities:
Handle Inbound Inquiries:

• Respond promptly to inbound inquiries from potential clients via phone, email, or chat.
• Engage with prospects to understand their requirements, challenges, and objectives.

Pre-Qualify Leads:

• Conduct a needs assessment to determine the prospect's fit for our services.
• Ask probing questions to uncover key information such as budget, timeline, and specific needs.

Provide Product Information:

• Educate potential clients about our products or services and how they can address their needs.
• Highlight key features, benefits, and value propositions to generate interest.

Assess Customer Fit:

• Evaluate the prospect's level of interest and readiness to purchase.
• Determine whether the prospect is a qualified lead.

Document and Manage Leads:

• Record detailed notes and relevant information about each prospect interaction in our CRM system.
• Update lead status and disposition to facilitate seamless handoff to the sales team.

Coordinate with the Sales and Design Team:

• Collaborate closely with the sales and design team to transfer pre-qualified leads and provide comprehensive lead profiles.
• Communicate effectively to ensure a smooth transition and alignment of client needs and expectations.

Follow-Up and Nurturing:

• Follow up with potential clients to address any outstanding questions or concerns.
• Maintain ongoing communication to nurture relationships and keep leads engaged.

Provide Exceptional Client Service:

• Ensure a positive client experience at every interaction by delivering exceptional service and support.
• Demonstrate empathy, professionalism, and responsiveness in addressing customer inquiries and requests.

Qualifications:

• Previous experience in inbound sales, client support, or lead qualification roles preferred.
• Excellent communication skills, both verbal and written.
• Strong listening and probing skills to uncover customer needs and preferences.
• Ability to multitask and prioritise
• Familiarity with CRM systems or sales management tools is a plus.
• Results-oriented with a focus on achieving sales targets and objectives.
• High level of professionalism, integrity, and customer-centric mindset

Note: Please prepare your Government IDs (TIN, SSS, Philhealth, Pag-ibig) as part of the application and placement process. In the event of placement to a contract with a client, you will be required to submit a copy of your BIR 2303 (Certificate of Registration) as part of compliance with government regulations.