Member Success Coordinator - Sydney, Australia - hatch

    hatch
    hatch Sydney, Australia

    2 weeks ago

    Hatch background
    Description
    This is a Member Success Coordinator role with Ecommerce Equation based in Sydney, Australia

    • Ecommerce Equation --

    Role Seniority - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

    More about the Member Success Coordinator role at Ecommerce Equation

    Member Sales Support Coordinator

    Start date: ASAP

    We're looking for a proactive, communicative, and customer-focused individual to join our

    team as a Member Sales Support Coordinator. In this role, you will be the first point of

    contact for potential customers across our sales channels. By joining our team, you'll have

    the chance to make a significant impact on our sales and customer engagement processes.

    If you're a dedicated and tech-savvy professional with a knack for social media and sales,

    we'd love to hear from you.

    Responsibilities

    • Monitor and respond promptly to all incoming engagements..
    • Proactively engage with leads to gauge interest in our services.
    • Conduct initial qualification of potential leads through targeted questioning and

    assessment.
    • Effectively manage follow-up communications to ensure leads are continuously engaged

    and informed.
    • Log qualified leads into our CRM system.
    • Collaborate with the broader sales team to follow up qualified leads.

    Requirements

    • Excellent written communication and interpersonal skills.
    • Familiarity with major social media platforms.
    • Experience with Gmail and other common communication tools.
    • Previous experience with CRM software is highly desirable.
    • Proven ability in managing customer interactions effectively and converting inquiries into

    leads.
    • Ability to multi-task and manage time effectively.
    • Customer-centric approach with a positive attitude.
    • Ability to be flexible and adaptable according to the daily demands of the business.
    • Must be proactive, demonstrating initiative in reaching out to potential leads.



    Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Ecommerce Equation team will be there to support your growth.

    ???? Please consider applying even if you don't meet 100% of what's outlined ????

    Key Responsibilities

    • Sales Analytics and Forecasting
    • Sales Team Enablement

    Key Strengths

    • Collaboration
    • Results orientation
    • Problem solving

    Why Ecommerce Equation is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

    A Final Note: This is a role with Ecommerce Equation not with Hatch.

    We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
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