- Manage a varied portfolio of repair and hire car claims
- Engage with clients insurance companies and repairers to progress claims and ensure that we are informed of the claims progress and maintain details to enable recovery on all claims
- Accurately assess files to ensure each claim will be recoverable at the end of the hire period
- Being a key decision maker for a claim to ensure they are set up for success by gathering and interpreting relevant information and documentation to form an appropriate claim strategy
- Manage timelines and ensure that all hire documentation is completed, decisions and actions are made in a timely fashion
- Take inbound calls to manage enquiries and support stakeholders
- Prior experience working in a customer service/claims assessing/administrator role within the insurance and/or financial services industry
- Previous motor claims experience desirable but not a must
- A relevant degree in Economics, Finance & Commerce desirable
- Outstanding verbal & written communication, showcasing resilience and empathy when dealing with complex situatons
- Strong attention to details, problem-solving skills and an investigative mind
Claims Officer – Multiple opportunities available - Melbourne, Australia - MARS Recruitment
Description
Location: Melbourne CBD
Company: Multiple Claims Officer job opportunities are currently available to join a market leading automotive service that is reputable for their fun and supportive environment. Our client has a strong focus on accident management and replacement vehicles.
The Claims Officer is responsible for managing a portfolio of repair and hire claims, providing exceptional service to customers in a timely manner.
Role & Responsibilites:
The ideal candidate will have the following skills and experience
If you are wanting to join a supportive and collaborative environment and have a genuine interest in progressing your career within claims assessment then we would love to hear from you. Candidates with previous insurance industry exposure will be well regarded.
If you are a suitable candidate for this position and have the relevant experience please send your resume to
Please note that all applications will be handled in the strictest of confidence.