Training Consultant - Gold Coast - MaxSoft Group

    MaxSoft Group
    MaxSoft Group Gold Coast

    1 day ago

    Default job background
    Full time
    Description

    Job Description

      As a trusted partner of industry professionals, we pride ourselves on delivering exceptional products and service. Our team recently earned certification as a Great Place to Work, with 96% of employees saying it's a fantastic place to work.

      We operate a remote-first work policy, giving you the flexibility to work from home full-time. For those local to the Gold Coast, our Varsity Lakes office is available for hot desking.

    About the Role

      We are seeking an engaging Training Consultant to join our Training & Full Service division. This is your opportunity to make a significant impact by developing and implementing training strategies that support our clients and enhance their understanding and utilisation of our cutting-edge solutions. Your focus will be on improving client outcomes, fostering collaboration, and driving process improvements.

    Key Responsibilities

    •   Design & Deliver: Create and deliver engaging training plans tailored to client needs, including Strata products and services.
    •   Empower Clients: Help clients optimise their processes by leveraging the StrataMax suite and addressing common challenges.
    •   Enhance Knowledge: Maintain and update the online client knowledge base, ensuring clear and accessible documentation.
    •   Produce Training Videos: Develop, record and produce client training videos.
    •   Live Chat Support: Assist clients visiting our online knowledge base with their queries about the software and the online articles.
    •   Collaborate: Work closely with internal teams to align training strategies with company goals.
    •   Innovate: Identify opportunities for improvement and recommend solutions that drive efficiency.
    •   Travel: Be ready to visit clients onsite to deliver impactful training sessions.

    Requirements

    •   A solid understanding of accounting practices: Supported by either bookkeeping experience or a degree in accounting.
    •   Minimum of 5 years experience working with StrataMax software: We require someone who has extensive knowledge of our flagship product.
    •   Minimum of 3 years training experience: You will have a proven track record of delivering effective training programs.
    •   Exceptional organisational and time management skills: With a strong ability to prioritise tasks and manage multiple projects.
    •   Strong problem-solving abilities and a continuous improvement mindset: To ensure our clients receive the best possible service.
    •   Proficiency in MS Office Suite, Outlook, and online systems: You will be highly proficient in Microsoft Office and other business tools.
    •   Exceptional communication skills, both written and verbal: With the ability to articulate complex ideas in a clear and concise manner.
    •   The ability to inspire and train others effectively: By conveying enthusiasm and passion for the subject matter.
    •   A willingness to travel to support our clients: With the flexibility to attend client meetings and training sessions on site.
    •   Strata industry knowledge is an advantage but not essential: While this would be beneficial, it is not required.

    What We Offer

    •   A remote-first work environment that supports work-life balance: Giving you the flexibility to work from home full-time.
    •   Opportunities to work on diverse and challenging tasks: Ensuring no two days are ever the same.
    •   A supportive team environment with access to experienced professionals: Providing guidance and mentorship whenever needed.
    •   The chance to be part of an industry leader in software and services: Joining a team that is shaping the future of body corporate and strata management.

    Eligibility and Additional Information

    •   Applicants must be Australian Citizens or Permanent Residents living in Australia: As per our eligibility requirements.
    •   Successful candidates must complete background checks to comply with the Anti-Money Laundering and Counter-Terrorism Financing Act: Including identity, reference, criminal background, academic qualification, and bankruptcy checks.

    How to Apply

      Submit your resume and a cover letter via SEEK, detailing your experience and how your skills align with this role. Highlight your accounting knowledge and any relevant application support experience. If you're passionate about helping clients succeed and thrive in a fast-paced, innovative environment, we'd love to hear from you.

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