APS6 Case Mangement - Canberra, Australia - Randstad Australia

Description

About the Role

The APS6 Case Management is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies and precedents.

The position is a leadership position within the NDIA and will have delegated authority and responsibility to resolve issues and risks across a range of activities. The role is required to provide leadership, control, planning, resource management, performance management and decision making for the Team Membership within the work area.

Responsibilities of the role include but are not limited to:

• Maintaining a considerable level of contact with internal and external stakeholders, providing detailed technical, professional, policy, operational support and advice in relation to complex, difficult or sensitive issues.

• Undertaking end to end case management activities, with appropriate line manager input and oversight.

• Resolving matters through case management of AAT applications in relation to reviewable decisions in section 100 of the NDIS Act 2013, including NDIS plan and access decisions.

• Undertaking case management of complex AAT matters, undertaking analysis and developing options for early resolution.

• Obtaining necessary information and advice for the effective resolution of AAT matters.

• Applying alternate dispute resolution methods and advocacy skills, resolving applications and reviews, in keeping with the model litigant principles.

• Attending Case Conferences, Conciliations and Hearings conducted by the AAT.

• Preparing documents detailing resolution options and outcomes at Case Management meetings.

• Assessing and responding in priority and risk matters, including risk that impact the participant, Scheme sustainability and the NDIA.

Key skills required

• Individual Case Management of matters involving risk and vulnerable participants.

• Experience interpreting information and legislation to reach an agreed resolution.

• Decision making skills and the ability to justify decision based on evidence.

Interested

Please click "Apply" and upload a copy of your most recent CV.
Please note: Only shortlisted candidates will be contacted.

experience

1 year

skills

Legal, Risk and Legal, Governance

qualifications

Knowledge of the NDIS and supports for people with disability.

The ability to engage easily with a diverse range of people.
education Vocational/Professional Qualification