Service Technician - Brisbane City, Australia - Austcorp Executive Recruitment PTY Ltd

Description

About the Company
My Company are the global leader in water technology. I am thrilled to announce an opening for a Service Technician to join our dedicated Service Delivery team in Luscombe, Brisbane, serving our valued customers in Queensland.

Responsibilities:

• Disassemble, inspect, troubleshoot, repair, and assemble pumps, pump systems, and accessories both in the workshop and in the field.
• Maintain cleanliness and organization in the workshop and surrounding areas.
• Commission and evaluate variable speed drives, motor interfaces, control systems, and monitoring systems.
• Utilize app and tablet-based reporting technology to complete tasks and generate lead information for internal sales teams.
• Offer expert advice to customers on system shortcomings and provide solutions to prevent future issues.
• Collaborate with management to address service and warranty matters effectively.
• Oversee and approve electrical works conducted or supervised.
• Consult with in-house technical support staff on complex issues.
• Prepare comprehensive service reports and ensure timely submission.
• Record product quality issues in company systems.
• Assist in project execution, including installation support, commissioning, and contractor engagement.
• Maintain worksites in alignment with sales orders and service agreements.
• Provide feedback to relevant stakeholders, including sales, operations, and customer service.
• Collect technical information from sites for our equipment database.
• Pursue continuous learning and development to enhance service capabilities.
• Demonstrate proficiency with specialized service tools and equipment.
• Uphold Grundfos core values and take responsibility for actions, supporting colleagues, partners, and customers.
• Foster teamwork and open communication.
• Conduct safety assessments before commencing tasks.
• Deliver service-related product training and technical support to customers, partners, and colleagues.
• Report safety, health, and environmental concerns.
• Travel within Australia as required.
• Provide phone-based technical support in collaboration with the Customer Service Team.
• Adhere to Company, State, and Federal OH&S, and EEO laws, regulations, policies, and procedures.
• Contribute to achieving company goals, targets, and strategies.
• Promote Company Purpose and Values.
• Adhere to the Code of Conduct guidelines.
• Encourage collaboration across teams and departments to prioritize customer-centricity.
• Take accountability for assigned tasks and responsibilities.
• Care for and maintain company property, including vehicles, computers, and mobile phones.

Experiences:

• Experience with electrical/mechanical hydraulic systems, pumps, and rotational equipment.
• Full qualification as an Electrical Supervisor/Electrician in Queensland or equivalent.
• Possession of a valid Australian driver's license.
• Minimum of 2 years of work experience in the industry or comparable environment.
• Knowledge of pump technology, hydraulics, controls, and variable speed drives preferred.
• Accountability, reliability, promptness, and punctuality.
• Strong organizational and results-driven mindset.
• Excellent communication skills.
• Experience using information platforms such as SAP is advantageous.
• Proficiency in IT and Microsoft Office applications.
• Ability to work within service processes or projects.
• Willingness to assist in parts and equipment shipment and delivery.

If you possess the above qualifications and are eager to contribute to our team, we invite you to apply for this exciting opportunity.

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