Senior Manager, Customer - Haymarket, Australia - Westpac Group

Description

First line risk role with Customer Solutions/ Financial Crime focus Hybrid working environment with 3 days in the office Sydney based role How will I help?In this critical role, you'll partner closely with key stakeholders on all matters of risk and control.

You're not just responsible for the implementation of solutions; you'll be the driving force behind embedding a mature risk management culture, offering ongoing monitoring, and supporting the development of credible pathways for identified control gaps, weaknesses, and process improvement opportunities.

Compliance with CIB-related obligations is key, and you'll play a vital role in supporting a strong risk culture that aligns with our core values of ethics and integrity, striking the perfect balance between commercial and customer needs.

Your day-to-day responsibilities will include contributing to a team of risk professionals to ensure that divisional and business operations and risk management practices are in full alignment with our frameworks, policies, regulatory obligations, and risk strategy.

You'll ensure stakeholders are fully aware of the WIB Lending VC risk profile, adopting VCM and Risk Management Framework policies and standards seamlessly.

Embedding a strong risk management culture where risk considerations are integral to business decisions will be a cornerstone of your role.

You'll provide specialist advice on managing risks, compliance obligations, and controls, focusing on both business-as-usual and change initiatives within WIB VCM.

Your expertise will be crucial in identifying, assessing, and actioning risk and controls issues, driving a robust risk and controls culture that supports our business outcomes.

Moreover, your proactive stance will enhance the monitoring, management, and reporting of current and emerging risks, fostering a strong culture of risk awareness and ownership across the business.

What's in it for me?You'll play a significant part of the future of a business that has been around for 200 years.

Our purpose is to create better futures together.
So, we'll back you in the development of your career, internal career prospects, and flexible working.
You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.

This includes leave to organise adoptions, surrogacy, and foster care arrangements.

And we continue to pay your super contributions while you take all the time you need to get your new family settled What do I need?You'll bring 5-10 years of experience in risk management within the financial services industry, coupled with proven experience in relationship management and consumer onboarding in operational risk, financial crime and / or environmental social governance.

To thrive in this role, you'll have exceptional communication and stakeholder management skills and be able to appropriately elicit information, challenge and influence stakeholders enable the successful achievement of outcomes.

In addition, demonstrate effective workshop facilitation experience and a deep understanding of business drivers and a strong foundation in quality and control assurance.

What is it like to work there?We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us.

We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I apply?Start here.
Just click on the APPLY button.

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community.

This role is open to experienced candidates seeking a discussion around workplace flexibility.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply.

If you have questions about the recruitment process, please email
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity.
If you require an adjustment to be made during the recruitment process at any stage, please call Option 2.3 or email