Regional Team Leader - Cairns - The Shift People

    The Shift People
    The Shift People Cairns

    1 week ago

    Description

    Regional Team Leader

    Lead. Stabilise. Make a real impact.


    This is a critical leadership role overseeing frontline programs supporting individuals, couples and families experiencing homelessness and housing crisis.
    • You will lead a team of 6 direct reports across multiple homelessness programs:
      • - Outreach Program – supporting people sleeping rough
      • - Crisis Accommodation – 12 properties with intensive case management
      • - Immediate Housing Response Program – families & couples in temporary accommodation
      • - Administration / Customer Service Officer
    This is a hands-on leadership role, responsible for day-to-day service delivery, team performance, risk management, compliance, reporting, and strong community engagement.
    Key responsibilities include leading coaching staff members managing incidents safety planning complex client situations conducting regular case reviews supervision debriefs performance conversations ensuring accurate timely reporting to funding bodies stakeholders monitoring program budgets brokerage expenditure building relationships with local government departments partners driving cultural change accountability consistency following recent organisational restructure.

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