Technical Business Analyst - Sydney
1 week ago

Job summary
We’re looking for a Senior Technical Business Analyst to sit in their Technology function and lead end-to-end process improvement and automation initiatives – with a particular focus on Dynamics 365 Sales & Service and AI-driven workflows.- Owning analysis for key customer and colleague journeys – mapping current processes, identifying pain points and designing future state.
- Re-engineering documentation and operational processes to drive efficiency, reduce manual work and improve customer experience.
Job description
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