General Manager - Canberra, Australia - Toll Group

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General Manager - Contingency and Sustainment page is loadedGeneral Manager - Contingency and SustainmentApplylocationsCanberratime typeFull timeposted onPosted 8 Days Agojob requisition idR About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world.
Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small.
We have been supporting our customers for more than 130 years.

Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries.

We are proudly part of Japan Post —

OVERALL PURPOSE OF THE JOB

The General Manager of Contingency & Sustainment Services is accountable for the leadership and management of Toll's Government & Defence, Contingency & Sustainment business.

This business provides expeditionary logistics services (including Land, sea, and air Movement, Healthcare Logistics, HADR Response, and Logistics Coordination), Agency Services (Ship Agency and Flight Facilitation Services), Base Logistics Service (Warehouse, Distribution, and quarantine Cleaning), and Garrison Support Services (Fuel Services, Airport Management, Temporary Camps, and Marine Base Operations).

These services cater to Government and defence organisations and NGOs globally.

In their capacity as the lead, this role is tasked with ensuring the successful pursuit and coordination of strategic growth and operational excellence.

It involves providing the appropriate level of resources to deliver a profitable business.
Furthermore, the incumbent will supervise the identification of growth areas, working closely with the Business Development team.
Simultaneously, they will promote a unified culture centered on safety, people, customer satisfaction, and operational excellence.
PRIMARY DUTIES & RESPONSIBILITIES

Strategic Leadership and Vision:
Develop and implement a comprehensive strategic plan for the CSSvertical, aligningit with overall company goals and market trends.
Identify and pursue new business opportunities within the government and defencesectors, expandingthe vertical's reach and service offerings.
Foster a culture of innovation and continuous improvement within the team, driving efficiency and cost-effectiveness.

Operational Excellence:
Oversee all aspects of CSSoperations, includingexpeditionarylogistics, agencyservices, base logistics services, and engineering services.
Ensure efficient resourceallocation, costcontrol, and adherence to strict safety and quality standards.
Implement and manage robust performance metrics and reporting systems to track progress and identify areas for improvement.

Client Relationship Management:
Build and maintain strong relationships with key government and defencestakeholders, understandingtheir specific needs and challenges.
Proactively identify and address clientconcerns, ensuringhigh satisfaction and repeat business.
Negotiate and managecontracts, ensuringprofitability and compliance with all relevant regulations.

Team Leadership and Development:
Lead a high-performing team of professionals with diverse expertise inlogistics, engineering, andagency services.
Foster a collaborative and supportive work environment that promotes professional growth and development.
Recruit, retain, andmotivate toptalent, buildinga strong and stable team.

ACCOUNTABILITY
Develop key strategic initiatives and solutions in order to meet our client's requirements.

Lead the development of high-level strategy, solutions & planning to support the growth of the Sustainment & contingency businesses within Government & Defence across the globe.

Lead negotiations with Government & Defence Clients and supplier contract renewals, & new contracts liaising with legal and Senior Management team.

Identify innovative solutions to underlying problems in practices methods or systems to improve operational excellence in critical areas such as quality, cost, customer service and Sustainment in health, safety and environmental performance.

This role requires will require the incumbent to travel extensively at times and utilise their broad knowledge and experience in planning, operations and project management, at times under difficult circumstances and successfully deliver the G & D services / clients projects.

OTHER:
Primary contact and accountable for all senior / executive level customer engagements within portfolio
Set long term priorities across sub-vertical and balance resources to optimize outcomes for the wider group.
Ensure the work group functions effectively and team members are trained and developed.
Hold the team accountable to implement agreed business plans to optimize production / operational outputs.

Hold the team accountable to monitor and evaluate contracts financial and operational results, including weekly revenue and cost reporting, and compliance.

Preparation of forecasts and undertake performance reviews within business unit.

PRE-REQUISITES:
Minimum 10 years of experience in a leadership role within thelogistics, engineering, orgovernment contracting sectors.
Proven track record of success in driving businessgrowth, profitability, andoperational efficiency.
Extensive understanding of government and defence procurement processes and regulations.
Strong leadership and communication skills, with the ability to build and motivate diverse teams.
Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
Demonstrated commitment tosafety, quality, andethical business practices.
QUALIFICATIONS/ SKILLS –Education and/or professional
Degree qualification in Engineering, Business Management, and /or Logistics or business-related discipline fields highly desirable.
Demonstrated management expertise & experience in CSS related industry.
HEALTH & SAFETY
Personal leadership of HSE standards, compliance, and initiatives.
The approval and promotion of Business Unit specific safety and quality polices.

The regular oversight and proactive day to day management of the Business Unit so that all operations are conducted in accordance with the Toll Health & Safety Policy & Standard requirements.

Must ensure that all reasonable steps are taken by Business Unit management and staff to ensure all activities are conducted with a reasonable degree of care and diligence.

Provide leadership by example by, identifying safety hazards and proactively pursuing solutions to maintain a safe work environment.
Ensure all Business Unit staff understand their safety responsibilities and manage employee performance to meet relevant safety responsibilities.
Ensure safety practices and procedures are adequate, implemented and maintained throughout the Business Unit.
Ensure the establishment of plans, measurable objectives, and targets for OHS.
Ensure continuous improvement and include ongoing monitoring, auditing and review of Business Unit management systems.

Ensure necessary resources and equipment are available to staff to facilitate adherence to safe work procedures and compliance to relevant Occupational Health & Safety Legislation.

Promote adherence to policies and procedures including monitoring of a safe working environment and safe systems of work for staff throughout the Business Unit.

ESSENTIAL PERSONAL ATTRIBUTES
Intelligent lateral thinker
Exceptional personal standards of honesty, integrity, reliability and professionalism
Fact based decision maker
Results oriented and tenacious
Ability to lead operational & cultural change at the contract/operations level
Transparency & discretion, balanced as the situation requires.
Excellent communication and negotiation skills.
Flexibility & responsiveness.

Recognizes the good in what we have today, works to preserve this while focusing on helping Toll accelerate into the future.

What moves you?At Toll, you can help play a vital role in delivering what matters.
From food, fuel, medicine and rescue services, we keep businesses and communities thriving.
Every day brings change.
We see that as an opportunity.
To be curious.
To ask the right questions.
And build meaningful connections.
Because finding new ways to solve problems is what we do.
With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress.

We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact.

Learn and grow with industry-leading training, alongside talented experts.
Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway.

We know that some people hesitate to apply for jobs unless they meet every single qualification.

At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

We're on a mission to help move the businesses that move the world.

With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.

We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact.

Learn and grow through curiosity, with industry-leading training, alongside talented experts.

Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.

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