Application Support Analyst - Sydney - Phillips Ormonde Fitzpatrick

    Phillips Ormonde Fitzpatrick
    Phillips Ormonde Fitzpatrick Sydney

    1 day ago

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    Description

    We are seeking an Application Support Analyst to contribute to the success of our Melbourne IT team.

    In this role, you will provide comprehensive user support and training, playing a pivotal part in ensuring the smooth operation and effective utilisation of our in-house software systems.

    You will be responsible for supporting, configuring, and administering our database applications.

    Reporting to the IT manager, your key responsibilities include:

    • Providing technical assistance, troubleshooting, and resolving user queries to ensure the smooth functioning of software applications.
    • Training and onboarding new employees on the use of our in-house system and providing ongoing training opportunities for existing employees.
    • Creating and maintaining detailed firm training materials and documentation, working with IT and Learning & Development to create relevant online training.
    • Configuring system parameters, workflows, and permissions where appropriate.
    • Creating and maintaining email, letter, and form templates as needed.
    • Collaborating with internal teams to understand and document business processes.
    • Acceptance testing of all system changes before release to production.

    You will have:

    • A bachelor's degree in business administration, Information Technology, or a related field.
    • Strong analytical, problem-solving, and critical-thinking skills.
    • Excellent documentation and writing skills.
    • Ability to collaborate effectively with cross-functional teams.
    • Proficiency in conducting user testing.
    • Previous experience in user training.

    Desirable attributes include:

    • Working knowledge of SQL, XML, HTML, and JSON.
    • A Cert IV in Training & Assessment, or a related qualification.
    • Understanding of Intellectual Property concepts.
    • Experience working in a comparable service industry.

    About us

    Phillips Ormonde Fitzpatrick (POF) is a privately owned patent and trademark attorney firm with over 100 people across offices in Melbourne, Sydney, and Adelaide. Our main business involves the procurement and defence of intellectual property rights, including patents, trademarks, and designs, for our clients both domestically and internationally.

    We operate at the forefront of innovation and technology, providing our people with opportunities to contribute to real and rewarding outcomes. Our client base is diverse, ranging from individual inventors through to leading multinational corporations.

    We are committed to fostering a culture of engagement and collaboration, where our people feel supported and empowered in their roles. We offer learning and development tailored to each level and profile, including an Emerging Leader program with a people-leadership and commercial stream, and a 'leader-led' model that leverages our in-house expertise.

    Our inclusive culture enables us to perform at a high level, ensuring we can provide our clients with considered and innovative outcomes. POF was officially recognised as an Inclusive Employer 2021-22 by the Diversity Council of Australia.

    About our workplace

    On a day-to-day basis, we work with innovative clients to protect their ideas and inventions locally and internationally.

    POF values its people and the diversity and innovative thinking they bring to our business. Our culture is built on principles of inclusion, respect, and integrity. Our employees enjoy challenging work in a collegial team-based environment with a genuine work/life balance.

    Apart from working in a supportive, inclusive, and welcoming environment, POF employees enjoy access to a range of benefits and initiatives, including:

    • Gender-neutral paid parental carers leave.
    • Salary continuance.
    • Generous leave provisions.
    • Flexible and hybrid working arrangements.
    • Health and wellbeing programs.
    • Reward and recognition program, including discretionary bonuses.

    We encourage and welcome applications from people living with disability, Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, all genders, people from culturally and linguistically diverse backgrounds, and mature age people.

    Should you require any specific support or adjustments throughout the recruitment process and beyond, please let us know and we will be happy to assist.

    To apply

    Please submit your resume and cover letter, explaining why you think you are most suitable for this role. In your cover letter, please include an answer to the following question:

    In the following Word mail merge condition, what would the discount percentage be if the data fields were Country = 'NZ' and Medal = 'Bronze'?

    Please note that due to the anticipated volume of applicants, only shortlisted candidates will be contacted.

    Agencies, please note: All vacancies are managed by our People Development team. Should external assistance be required, we will reach out to our preferred Recruitment Agency providers.

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