Incident Management Specialist - Sydney - Lifeworks

    Lifeworks
    Lifeworks Sydney

    3 days ago

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    Description

    Incident Management Specialist

    Apply in Sydney, New South Wales, Australia. Full time position available.

    About the Role

    This role is crucial for maintaining workplace stability and supporting employees through challenging times. The Critical Incident Specialist will work closely with the National Manager IM and be part of a network that responds to critical situations.

    Key Responsibilities:

    • Conduct a thorough initial assessment of the current workplace environment and implement a structured follow-up with corporate customers.
    • Offer comprehensive crisis management support, including trauma and workplace violence consultations.
    • Closely coordinate clinical response for complex trauma events and provide critical incident response support.
    • Provide psychological first aid, group psychoeducation sessions, and individual support and intervention for workplace-related critical incidents.
    • Foster a culture of innovation, empower team members to solve complex problems, and create remarkable human outcomes in a digital world.

    Requirements:

    • Qualification in Psychology/Counselling/Social Work.
    • Professional registration with relevant health bodies (AHPRA, AASW, PACFA).
    • Three years postgraduate clinical experience.
    • Knowledge of the impact of critical incidents, trauma in the workplace, and their effects on organizations and employees.

    What We Offer:

    • Flexible working arrangements and opportunities to work from home.
    • Access to hundreds of professional development courses to enhance clinical skills.
    • Career progression opportunities into leadership positions or specialist services.


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