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  • Application Support Analyst - Sydney - Pyramid Global Technologies

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    Full time
    Description

    About the Job: Application Support Analyst

    Job Description:

    We are seeking an experienced Application Support Analyst to join our team in Sydney.

    Key Responsibilities:

    1. Provide day-to-day support for international trade applications, working closely with the Business Support team to resolve issues and ensure a smooth operation of the overall environment.
    2. Perform technical troubleshooting, including investigating workflow behavior, system performance, user experience issues, interfaces, reporting, and overall environment issues.
    3. Respond to queries from interfacing systems, assist in resolving data, connectivity, and reconciliation issues.
    4. Complete audit requests in a timely manner.
    5. Participate in trade applications project work, ensuring operational readiness and maintaining the integrity of the Production environment.
    6. Investigate and develop fixes for small bugs or functionality issues.
    7. Manage incidents and problems, resolving tickets within agreed timeframes and ensuring accurate documentation.
    8. Ensure changes deployed into Production are thoroughly tested and verified.
    9. Attend regular meetings to discuss deployment planning.
    10. Resolve major incidents in a timely manner.
    11. Ensure batches are completed as per Service Level Agreements (SLAs) and the system is up to date by the start of the next business day.
    12. Maintain monitoring of maintenance and capacity, including database sizing, file system management, and server resources.
    13. Contribute to disaster recovery efforts, developing improvements for performance, availability, and reliability.

    Requirements:

    • 5-10 years of experience supporting applications.
    • Strong analytical and troubleshooting skills.
    • Ability to work under pressure and maintain good communication skills.
    • Set of technical skills, including Windows, MS SQL, JBOSS/Java, Trade operations functional knowledge, Control-M, MQ, and ability to read code and debug.
    • Self-driven, proactive team player with the ability to troubleshoot and think outside the box.
    • Participation in on-call rosters and knowledge of trade operations, Documentary Collections, Documentary Credit, Trade Finance, and Guarantees.

    Bonus Requirements:

    • Relevant certifications.
    • ITIL/production support background.
    • Interpersonal skills.
    • Familiarity with tools like ServiceNow, AppD, and Splunk.

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