Customer Service Team Leader - Point Cook VIC
3 weeks ago
Be the ultimate custodian of the Contour Campus experience.
Campus Leaders (Customer Service Team Leaders) hold full ownership of their assigned campus,
+
Responsibilities
-
Campus Ownership: Take full accountability for the success of the campus, ensuring it is consistently safe,
well-organised,
u0020and ready to deliver an elite experience every day. -
Team Leadership & Development: Lead,
classify and develop a cross-functional team composed of both managers and front-line employees
as well as operational teams such as maintenance staff or security personnel within an organisation. - Trial Experience & Conversion:
The primary responsibility is to oversee all aspects of a product trial from preparation through delivery including on-site demonstrations/trials at appropriate locations throughout customer sites.
The goal is to ensure that customers fully understand how our software will solve their problems while also clearly demonstrating its value proposition so they can make informed purchasing decisions about our products/services after seeing them in action during these live events!
lili>,Workflow & Process Improvement:Achieve efficiency gains by identifying areas where processes can be improved upon while maintaining high standards across multiple departments like finance/accounts payable/receivable etc., which ultimately leads towards better customer satisfaction levels due increased productivity without compromising quality!
Job description
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