Systems Engineer - Deakin, Australia - Atturra
Description
Why is this an exciting opportunity?
Atturra is one of Australia's fastest growing ASX-listed advisory and IT solutions companies.
The Managed Services area of Atturra's business offers leading Hybrid IT, Private Cloud and Connectivity services, and the team have decades of experience in the industry. This experience coupled with our people, makes us one of the most complete and leading "as a service" providers in the market.
With over 900 employees working across Australia, New Zealand, Singapore and Hong Kong, Atturra works on some of the highest profile projects in Australia. The depth, breadth and scope of our projects means you are continually developing your skillset and the value you can deliver. These are projects that are making a real difference in people's lives.
What our people say:
"We are working towards a very bright future."
"It's a company with vision and a promising future."
Why you'll love working here
Culture of possibility
At Atturra we embrace innovation within our teams, fostering an environment of possibility and growth. We believe in creating a supportive and welcoming culture, where everyone is encouraged to achieve success through collaboration, continuous learning and smart work practices.
A strong set of company values
Our culture is reflected by our employees who demonstrate camaraderie, innovation, dedication, respect and excellence in everything they do. These traits have become integral to the way we do business and are the values we strive for.
Valuable employee benefits
• Employee benefits, recognition, and wellbeing platform
• Career growth via succession planning, internal promotions, and mentorship opportunities
• Ongoing investment in professional development through industry and technology certifications and study assistance
• Mental health support through our Employee Assistance Program
• Support for family and caring responsibilities, including paid parental leave
• Employee referral program, with monetary incentives offered
What our people say:
"Atturra has a great working environment and management are very supportive of their staff. We celebrate success and have fun while working hard."
What you'll be doing
We are seeking a Systems Engineer to join our technical support team. You'll interact directly with clients and other team members to support technology-based solutions. You'll be responsible for the support of server infrastructure, within contracted time frames and service level agreements. This support will involve remote assistance over the phone and ad-hoc onsite visits when required and participate in an on-call roster for after-hours support.
Your role will also involve:
• Operate and maintain the desktop environment and technologies.
• Manage endpoint devices using Intune, Autopilot, and SCCM.
• Collaborate with software delivery teams, project managers, business stakeholders, and vendors to develop strategies and policies.
• Create, maintain, and deploy Standard Operating Environments (SOE) with Windows systems and security updates.
• Provide occasional out-of-hours support for critical situations and system upgrades.
• Offer 3rd Level technical support to Production & Operations teams when needed.
SOE with application packaging skills
• Develop MS SOE (server and Desktop)
• Task sequence development and troubleshooting
• Security hardening in context of OS and application
• Package applications to integrate into the SOE or Deploy post deployment native and streaming apps (Citrix) MSI\MSIX\App-V
• Conduct advanced scripting (e.g. PowerShell, Visual Basic)
• MECM skill set SOE Deployment, software deployment including Intune
• Configure Active Directory group policy
• Maintain user experience (e.g., user profiles for consistent experience)
• Diagnose Windows application deployment issues and coordinate package improvements/fixes
Citrix
• Citrix platform administration including Citrix Cloud, ADC, Studio, Director, Vpx200, Netscaler and the provisioning/maintenance of master images
• Citrix DaaS and VDI
• Multi Datacentre HA environments
• Provisioning or maintenance of master images
Working Conditions
• Based in Deakin, ACT
• Permanent full time
• Hybrid work
• Australian Citizen with NV1 Security Clearance or ability to obtain one
What will make you successful in this role?
• Experience with documentation including Design, as built, SOPs, Change control etc.
• Ability to trouble shoot, conduct root cause analysis and remediation activities
• Working knowledge of standard ITIL process, Incident, Change, Problem and configuration management
• Operate and maintain the desktop environment and technologies.
• Manage endpoint devices using Intune, Autopilot, and SCCM.
• Collaborate with software delivery teams, project managers, business stakeholders, and vendors to develop strategies and policies.
• Create, maintain, and deploy Standard Operating Environments (SOE) with Windows systems and security updates.
• Citrix DaaS/Virtual Apps and Desktops Administration and configuration
• Citrix Netscaler Administration and configuration
• User profile management via UPM, FSLogix, and Ivanti DesktopNow
• Windows Server Systems Administration, including Active Directory, Group Policy, and Patch Management
• Knowledge with Microsoft Server technology products
• Managing virtual environments utilising infrastructure such as VMware vSphere and Microsoft Hyper-V
• Management of physical server environments such as Cisco Unified Computing (UCS)
• Sound knowledge of backup and disaster recovery methodologies using tools such as Veeam, NetBackup and CommVault.
• Provide occasional out-of-hours support for critical situations and system upgrades.
• Offer 3rd Level technical support to Production & Operations teams when needed.
How to apply
Careers | Atturra
Recruitment Agencies/Headhunters:
We got this covered. Our Talent Acquisition team is working on our hiring demands and will reach out should we need extra support. Atturra only accepts referrals from agencies on our official supplier list via Agency Portal. Agencies are required to go through our procurement process, have an approved fee agreement, and be invited to participate in hiring for a job opening by the Atturra Talent Acquisition team. Any profiles or referrals submitted outside of this process will be deemed invalid. We request that you do not contact Atturra employees outside of the Talent Acquisition team for any hiring-related queries. To become an official supplier, send an expression of interest via
Atturra is passionate about playing an active role in addressing the digital skills gap and being an advocate for diversity and Inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability, or age.