- 2+ years of professional experience in Application Support OR Software Support roles for web-based applications and sound knowledge of ITIL principles.
- Relevant tertiary qualification such as Bachelor of Science in Computer Science (or similar).
- Must have permanent, unrestricted working rights in Australia. (PR OR AU Citizenship)
- JavaScript: Candidates must possess skills in JavaScript for writing and troubleshooting and debugging.
- LDAP/Active Directory, SSO: Experience with authentication or user management systems such as LDAP, Active Directory, or Single Sign-On (SSO) solutions like Azure AD, Okta, SAML, or SiteMinder.
- Email Infrastructure: Understanding of email infrastructure including systems like Exchange, Office 365, or Postfix.
- Web Services (SOAP, REST): Knowledge of web services, both consuming and providing, using protocols like SOAP and REST.
- Network Infrastructure: Strong working knowledge of network infrastructure.
- Troubleshooting and Issue Resolution: Identifying, analysing, and resolving technical issues related to applications, software, or systems. This involves diagnosing problems, providing solutions, and implementing fixes to ensure smooth operation.
- Customer Support: Providing technical assistance and support to customers or end-users experiencing issues with applications. This may involve responding to inquiries, troubleshooting problems, and guiding users through resolution steps.
- Application Maintenance: Monitoring the performance and functionality of applications to ensure they are operating efficiently. This may involve routine maintenance tasks, such as applying patches, updates, and configurations.
- Documentation and Reporting: Documenting support activities, including issues encountered, solutions provided, and troubleshooting steps taken. This documentation helps in tracking issues, sharing knowledge, and improving support processes. Additionally, generating reports on support activities and performance metrics may be required.
- Collaboration and Communication: Collaborating with other team members, such as developers, system administrators, and quality assurance professionals, to address complex issues and implement solutions. Effective communication skills are essential for interacting with both technical and non-technical stakeholders.
- Training and Knowledge Sharing: Providing training and guidance to users or colleagues on using applications effectively and efficiently. This may involve creating user guides, conducting training sessions, and sharing best practices.
- Continuous Improvement: Identifying opportunities for improving application performance, user experience, and support processes. This may involve proposing enhancements, implementing automation solutions, and participating in process improvement initiatives.
- Adherence to Policies and Procedures: Following established policies, procedures, and guidelines related to application support, security, and compliance. This ensures that support activities are conducted in a consistent and compliant manner.
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Application Support Engineer - New South Wales, Australia - Cox Purtell
Description
About the Company
Join the Integrations team at a pioneering cloud computing company, dedicated to revolutionising enterprise-level digital workflows through cutting-edge software solutions. With roots tracing back to 2004, they have emerged as a formidable leader in IT service management (ITSM) and IT operations management (ITOM).
Their cloud-based platform offers a comprehensive suite of solutions designed to streamline and automate critical business functions. From IT service management and human resources to customer service and security operations, their platform empowers organizations to digitise manual processes, improve service delivery, and foster collaboration across teams.
About the Role:
This role requires a blend of technical expertise, problem-solving skills, customer service orientation, and effective communication. Candidates should have a solid background in Application Support or Software Development and a solid understanding of integrating third-party applications with web-based platforms.
Requirements (General)
Requirements (Technical Skills)
Responsibilities (include / not limited to)
How to Apply
If you're interested in this opportunity, simply click the "Apply" button. For more details, feel free to contact Craig Nel at Cox Purtell Staffing Services at
