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  • Client Service Officer- - Hobart - MA MISSION AUSTRALIA

    MA MISSION AUSTRALIA
    MA MISSION AUSTRALIA Hobart

    1 week ago

    Default job background
    Home Services / Social Care
    Description
    • Permanent Full-Time Position
    • Location: Rosny Park, TAS 7018
    • $75K Base Salary + Super + NFP salary packaging benefit
    • Make a meaningful difference to the lives of Australians in need

    Life at Mission Australia

    When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

    Your Opportunity

    You have a chance to make a real difference in the lives of others. Join Mission Australia as an Allocations Officer, where you'll help provide secure, affordable, and quality housing solutions to those in need.

    In this vital role, you'll ensure properties within our housing portfolio are allocated fairly and effectively, while delivering outstanding 'front of house' and administrative support to clients and stakeholders. With a focus on dignity, respect, and innovation, you'll contribute to our mission of creating lasting impact within the community.

    If you're ready to combine your skills with a commitment to social good, we'd love to hear from you.

    Your key responsibilities will be to:

    • Provide professional and compassionate support to clients, acting as the first point of contact for housing inquiries and ensuring all interactions reflect dignity and respect.
    • Oversee property offers, viewings, and entry condition reports, ensuring compliance with policies and accurate completion of all documentation and systems updates.
    • Manage sensitive information, maintain accurate records, and complete tasks such as file management, invoicing, and reception duties to support efficient service delivery.
    • Build and maintain positive relationships with tenants, real estate agents, government agencies, and community service providers to enhance client outcomes.
    • Link tenants with additional support services, promote participation in programs, and respond constructively to feedback to drive continuous improvement.
    • Collaborate with internal teams and regional service providers to deliver integrated, high-quality housing services tailored to client needs.
    • Assist consumers to improve their quality of life and to enhance their skills to continue living independently in the community.

    Requirements for Success

    • Strong interpersonal and communication skills with a client-focused approach.
    • Proficiency in data management tools and the Microsoft Office suite.
    • Exceptional organizational skills and the ability to manage competing priorities.
    • Analytical skills to assess housing needs, review applications, and ensure compliance.
    • Commitment to maintaining high professional standards, integrity, and equity in decision-making.
    • Ability to work effectively both independently and as part of a team.

    Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

    Our Culture

    We value diversity and inclusion, and believe that everyone has something unique to bring. We aim to create an environment where people feel valued and respected.

    We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

    We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

    We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us.

    Your benefits

    • Rewarding work – every day you know you're making a real difference.
    • Not-for-profit salary packaging, reducing your tax (details via AccessPay).
    • Free external, confidential counselling and access to chaplaincy support.
    • Volunteering opportunities.
    • Opportunity to purchase additional annual leave.
    • Extra leave including Mission Australia Thank You Day & Work Anniversary Day off.

    How to apply

    Click 'Apply' and send your application today.

    As a committed Circle Back Initiative employer, we will respond to your application.

    Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you.


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