Field Engineer 3 - City of Canada Bay Council, Australia - Unisys

Description

What success looks like in this role:

1. Prior experience working in hardware break and fix, installation, desk side software support and / or service desk support
2. Understanding of hardware and software support services
3. Provide support for hardware such as laptops, desktops and monitors.
4. Install and maintain PCs along with associated accessories and peripherals.
5. Perform installs, moves, adds, and changes as required.
6. Test and certify PCs.
7. Provide follow-up on problems, escalations and requests.
8. Maintain a high degree of professionalism.
9. Ensure customer satisfaction throughout all transactions.
10. Ensure incident and request tickets are updated according with the ticketing system.
11. Provide on call support.
12. Some travel.

You will be successful in this role if you have:

1. Strong focus on providing customer service, with great verbal and written communication skills
2. Problem-solving abilities and an analytical mindset
3. A keen interest in developing a career in IT
4. Time management
5. Motivated and enthusiastic
6. Experience in the delivery of IT support services with specified KPI's
7. Effective verbal and written communication skills
8. Customer Service experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.