No more applications are being accepted for this job
- Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services.
- Any combination of related education and experience may be substituted.
- None
- Bilingual Spanish/English
- Previous experience working in a Call Center
- Knowledge of immunization practices and the Texas Vaccines for Children Program eligibility requirements
- Previous experience that required conflict resolution, the majority of which was in uncertain situations.
- Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs.
- Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients.
- Interviews and gathers information to assist patients with obtaining needed resources or services.
- Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services.
- Research and contact pharmaceutical companies for drugs, equipment, information and other services.
- Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services.
- Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests.
- Assist staff with clinic programs and outreach activities.
- Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations. Responsibilities – Supervisor and/or Leadership Exercised:
- May provide leadership, work assignments, evaluation, training, and guidance to others
- Knowledge of Local City, state, federal and health laws, rules, and regulations
- Knowledge of community programs and services
- Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs
- Skill in coordination between patients, clinic staff, and others
- Skill in research and persuasion
- Skill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companies
- Skill in effectively utilizing community resources and programs
- Skill in oral and written communication
- Ability to take initiative and work independently
- Ability to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companies
- Ability to compile reports on clinic operations, resources, cost analysis, and other services
- Skill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point).
- The minimum qualifications for this position are: Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services. Any combination of related education and experience may be substituted.Do you meet these minimum qualifications?
- Yes
- No
- Describe your bilingual , English/Spanish fluency level.*Speak, read and write in both languagesfluently. (100 points)*Speak English and Spanish fluently. (50points).*Speak some Spanish. (25 points)*Fluent in Spanish only.*Fluent in English only. (Open Ended Question)
- Describe your bilingual, English/Spanish fluency level.
- ◦Speak, read, and write in both languages fluently
- ◦Speak English and Spanish fluently
- ◦Speak some Spanish
- ◦Fluent in Spanish only
- ◦Fluent in English only
- Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, and Outlook?
- No experience
- Basic: create/edit simple documents, spreadsheets, & emails
- Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields
- Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another
- Describe your customer service experience. Be sure to include any experience in a call center environment. (Open Ended Question)
- Do you have experience working as a front desk receptionist or as an administrative staff in a professional office setting providing person and over the phone customer service in a high volume setting?
- Yes
- No
- Describe your experience, if any, using electronic medical records systems applications. (Open Ended Question)
- This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
- I acknowledge and understand this position requires a Criminal Background Investigation.
- Resume
- Cover Letter Optional Documents
Temporary - Patient Representative - Immunizations Unit Appointment Line - Brisbane City, Australia - City of Austin, Texas
Description
Temporary - Patient Representative - Immunizations Unit Appointment Line
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theTemporary - Patient Representative - Immunizations Unit Appointment Line
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Position Information Posting Title Temporary - Patient Representative - Immunizations Unit Appointment Line Job Requisition Number COA091345 Position Number T95505 Job Type Full-Time Division Name Austin Public Health Minimum Qualifications Education and/or Equivalent Experience:7:45 a.m.. to 4:45 p.m. Job Close Date 04/10/2024 Type of Posting External Department Austin Public Health Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Professional Location 15 Waller Street, Austin Preferred Qualifications Preferred Experience:
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
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