Description

IT Desk Technician

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars.

The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces.

Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

We are seeking an IT Desk Technician to support all IT systems across the group.

This position will be based at our Corporate Office in the Sydney CBD.

Key Responsibilities:

• Support for all IT systems in the corporate office and hotels and resorts across the group
• Taking ownership of assigned support to ensure proper resolution and completion of all tasks to the customer's satisfaction
• Recording all Service Desk support jobs and resolutions
• Effective planning of Service Desk tasks to ensure correct prioritisation of jobs
• Maintain strong technical competence across all IT systems (hardware and software) supported by the Service Desk
• Provide basic training in software used by Accor

Requirements:

• A strong working knowledge of telecommunications products, IT hardware, Microsoft Operating Systems, Microsoft Office packages
• Tertiary qualifications/Microsoft Certifications highly regarded but not essential

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.