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    Guest Service Agent/Night Auditor - Victoria, Australia - Grupo Mantra

    Grupo Mantra
    Grupo Mantra Victoria, Australia

    1 week ago

    Default job background
    Casual
    Description

    Located within the vibrant West End University precinct, BreakFree Adelaide is within walking distance to the citys hot spots, including the Convention Centre, Festival Theatre, Rundle Mall, the Adelaide Oval and more. With its superior friendly service and a variety of refurbished room types featuring all the comforts of home, youll love the feeling of being around perpetually happy guests.

    Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a Guest Service Agent/ Night Auditor and build your career with Accor.

    In this role you will:

  • Deliver service excellence, from check in to check out and everywhere in between
  • Be responsible for the reception desk and processing of night audit and nightly reports
  • Work the unique night shifts at our hotel from 11pm to 7am
  • Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotels facilities to taking reservations and maintaining guest accounts
  • Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

    • What we are looking for:

  • The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
  • Strong communication skills and pride in personal presentation
  • A passionate person who is able to make both their colleagues and guests smile
  • Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
  • Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance
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