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    HSA Customer Support Planner - West Perth, Australia - CHC Helicopters

    CHC Helicopters
    CHC Helicopters West Perth, Australia

    4 days ago

    Default job background
    Regular Full time
    Description

    Reach Beyond

    CHC Helicopter is a leader in the provision of helicopter support to the offshore energy market, search & rescue, and government departments, as well as organizations requiring helicopter maintenance, repair, and overhaul services through its Heli-One division.

    For more than 75 years, CHC Helicopter has provided safe, reliable, and cost-effective helicopter services in some of the most remote and challenging environments around the world. Our dedication to safety and reputation for quality and innovation help our customers reach beyond what they thought possible.

    All you have to do is get on board.

    Role Summary

    Reporting to the Regional Operations Control Centre Manager, this permanent role is responsible for long-term planning of flight schedules, multi customer engagement, monthly reporting and system administration.

    Key Responsibilities

    Key Responsibilities include but not limited to:

  • Communicate with Operation teams and department consultants to ensure accurate planning and time efficiencies
  • Engage with each HSA Helicopter scheduling representative on rostering of long term flight scheduling.
  • Engaging with Maintenance Planning on flight and maintenance schedules.
  • Working closely with the contract team to manage the client and CHC expectation on contract deliverables.
  • Be fully conversant with the FRMS and associated Work Practices/EBA currently in use.
  • Conduct training on Flight Management and Passenger Tracking System for new personnel.
  • Provide system administrator support within the region.
    • Qualifications, Skills & Attributes

    Skills, Experience and Attributes:

  • Experience in a similar role and/or in a Scheduling or Dispatcher position within Aviation is ideal
  • Good understanding of Flight Management and Passenger Tracking systems, such as VPOB and AIMS is preferred
  • Proven analytical and quantitative modelling skills
  • Experienced in maintaining accurate, timely and comprehensive reports
  • Strong computer skills particularly with MS office packages, particularly Intermediate Excel skills is required
  • Demonstrable project management & organisational skills
  • Strong problem solving and solution-oriented skills
  • Excellent communication skills both verbal and written
  • Ability to engage and develop strong relationships
  • Flexible and adaptable approach to meet company demands

    • At CHC we believe a diverse workforce makes us stronger. We want our people to be proud of who they are and where they come from. We will support our colleagues to work safely together, take care of each other and feel empowered and valued in sharing ideas as we create an organisation where we celebrate our differences.

    Our commitment to maintaining and growing a diverse and inclusive workforce where everyone can achieve their full potential, will ensure a strong and sustainable future for everyone.

    We welcome and encourage applications from Aboriginal and Torres Strait Islander people, all genders, the LGBTI+ community, mature workers, people with disabilities and people from diverse backgrounds.

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