Enterprise Operations Centre Manager - Sydney, Australia - Hudson

    Hudson
    Hudson Sydney, Australia

    2 weeks ago

    Default job background
    Description
    Establish and manage the Enterprise Operations practice as per ITIL and SIAM Initial 12-month contract, with possible 12-month extensions Locations: Sydney NSW, Canberra ACT or Brisbane QLD
    • Initial 12-month contract, with possible 12-month extensions
    • No Award applies for this role: Rates from $80.00 per hour are offered (inclusive of superannuation and casual loading) - dependent on skills and experience.
    • 5 hours per day hours per week
    • Australian Citizens required with ability to obtain NV1 Clearance
    • Locations: Sydney NSW, Canberra ACT or Brisbane QLD
    • Hybrid working arrangements

    About Hudson:

    Our Federal Government Technology, Projects & Transformation team provide a true specialist approach to connect the best Technology Talent to the most exciting projects in the market.

    About the Role:

    A Federal Government Agency requires an Enterprise Operations Centre Manager to establish and manage the Operations practice as per ITIL and SIAM. The successful candidate will have extensive knowledge and 3 - 5 years' experience in Service Desk Management and Incident lifecycle stages and related ITIL processes.

    Responsibilities:

    • Responsible for Event management practice. Ensuring Alerts and Threshold limits are appropriate and trigger escalation to incidents.
    • Work collaboratively with the external service providers, managing and reporting on SLAs
    • Monitor the performance of Agency systems.
    • Build, create, and automate reports and dashboards that reflect business priorities, metrics, and SLAs.
    • Collaborate with internal and external teams to create, deliver, and maintain automated alerting and notifications
    • Proactively support Incident and Problem Management.

    Required Skills and Experience:

    • Experience working in a fast passed Digital solutions-based organisation ideally in Service Desk or Service Delivery
    • Extensive experience working with ServiceNow (SNOW)
    • ITIL4 Practitioner qualifications
    • Experience, qualifications and sound understanding of Service Integration and Management (SIAM).
    • Experience and sound understanding of all stages of the software development cycle.
    • Exceptional stakeholder management skills/experience.
    • (Desirable) Experience in working with ServiceNow, MS Office Suite, MS Project, JIRA, Collaborate and Dynatrace

    How to Apply:

    To apply for this position please submit your resume via the provided link on this advert. Alternatively, for a confidential discussion about this role please contact Alexsandra Zadro

    Enterprise Operations Centre Manager required to establish & manage the Operations practice per ITIL & SIAM within Federal Agency

    Reference number: BBBH237623
    Profession:IT, Technology & DigitalManagement

    IT, Technology & DigitalHelp Desk & IT Support

    IT, Technology & DigitalInfrastructure & System Engineering

    Company: Hudson Australia
    Date posted: 29th Apr, 2024