Analytical Champion - New South Wales - beBeeCustomerInsights

    beBeeCustomerInsights
    beBeeCustomerInsights New South Wales

    2 weeks ago

    Job title: Customer Insights Analyst

    Description

    Unlock the Power of Customer Insights



    A new and exciting opportunity awaits you. We are seeking a highly motivated and analytical individual to join our team as a Customer Insights Analyst. In this pivotal role, you will play a key part in championing the customer perspective across our organization.



    About the Role:




    • You will be responsible for managing our partnership with Medallia, leading Voice of Customer (VoC) forums across multiple business segments.

    • You will interpret and analyze customer data to uncover meaningful insights that drive continuous improvement in customer experience.

    • This role reports directly to the Head of Customer Centricity & Market Insights, offering opportunities to influence strategic decision-making at scale.


    Key Responsibilities:




    • Interpret and analyze complex customer data sets using advanced analytics techniques.

    • Develop actionable insights from data analysis that inform business decisions and drive growth strategies.

    • Collaborate closely with cross-functional teams to integrate VoC findings into organizational priorities.

     

    Required Skills & Qualifications:

    • extbf{Experience} in customer insights, CX or similar analytical roles (ideally within large organizations)
    • extbf{Solid understanding} of VoC programs and platforms
    • extbf{Strong data analysis skills}, ability to turn insights into action
    • Excellent communication, facilitation,& stakeholder engagement skills,
      •

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