- Developing and documenting processes to provide quality technical responses in line with customer expectations.
- Responsible for training and sharing technical knowledge of the processes required to improve technical capability of the customer service department.
- Effectively managing technical enquiries to ensure customer requests are actioned in a timely and professional manner.
- Ensuring customers' needs and requirements are met by interpreting customer requirements over the phone.
- Providing advice regarding parts specifications to customers as required.
- Developing strong relationships with customers, both external and internal.
- Ensuring external customer communications are routed into Salesforce accurately.
- Ensuring excellence in customer communication.
- Prior experience in commercial vehicle or similar aftermarket parts industry preferred.
- Displaying sufficient technical knowledge and experience to successfully assist customers.
- Strong interpersonal skills to liaise with a wide range of internal and external customers.
- High level of proficiency in Microsoft Office applications (PowerPoint, Word, Excel).
- Exceptional attention to detail and excellent time management/planning skills.
- Commercially minded to drive business growth and profitability.
- Certificate II in Automotive (Sales – Replacement Parts and Accessories) or background as a Diesel mechanic could be a plus.
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Technical Specialist
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Thermo Fisher Scientific MelbourneJob Description · Technical Sales Specialist (TSS) · The Technical Sales Specialist (TSS) plays a key role in the Transplant Diagnostics Division, driving clinical market growth by building strategic relationships with customers and developing new opportunities. · This highly tec ...
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State Government Of Victoria, Australia MelbourneAbout the Role · We are seeking a results-driven Technical Specialist to manage and support technology components of Victorian Transport Digital Engineering for the Department of Transport and Planning. · The successful candidate will have expertise in BIM Infrastructure, Autodes ...
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Department Of Defence MelbourneDefence supports workplace flexibility. · Please contact the contact officer for further details. · Limited merit list or pool may be used. · If agreed, results may be shared with other Australian Public Service (APS) agencies for similar roles. · Candidates may be offered future ...
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Technical Specialist - Melbourne - Drivetrain Australia Pty

22 hours ago

Description
Cummins Drivetrain and Braking Systems Australia is seeking a Senior Manufacturing Engineer to manage the Operations at Sunshine Truck Axle Assembly Plant and the Derrimut Aftermarket Distribution Centre.
We are looking for a driven and energetic Technical Specialist to join our Australian Aftermarket team. As the Aftermarket Technical Specialist, you will be responsible for delivering technical service excellence across all OE/Dealer and appointed distributors.
As an integral member of the Cummins Drivetrain and Braking Systems Aftermarket Team, the Technical Specialist will manage customer needs and proactively fulfill customer part interpretation/technical requirements, customer support, sales, and communication.
You will work closely with the Customer Service Team, Sales Team, Warehouse, and Engineering to ensure the technical needs of your customers are fully addressed. Reporting to the Aftermarket Sales and Service Manager, key responsibilities include:
To be successful in this role, you will have:
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Technical Specialist
Full time State Government of Victoria, Australia- Melbourne
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Technical Specialist
Insight Direct Uk Ltd- Melbourne
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Technical Specialist
Full time State Government of Victoria, Australia- Melbourne
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Technical Claims Specialist
Gallagher- Melbourne
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Technical Claims Specialist
Arthur J. Gallagher & Co. (AJG)- Melbourne
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Technical Support Specialist
Full time Tbwa Chiat/Day Inc- Melbourne
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Claims Technical Specialist
TAL Australia- Melbourne
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Technical Sales Specialist
BASF- Melbourne
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Technical Support Specialist
OFS- Melbourne
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Technical Training Specialist
Caterpillar Financial Services Corporation- Melbourne
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APAC Technical Sales Specialist
Thermo Fisher Scientific- Melbourne
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APAC Technical Sales Specialist
赛默飞世尔科技- Melbourne
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Technical Product Specialist – Platforms
Full time Wisetech Global Limited- Melbourne
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Apac Technical Sales Specialist
Full time Thermo Fisher Scientific- Melbourne
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Apac Technical Sales Specialist
Full time 赛默飞世尔科技- Melbourne
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Technical Specialist
State Government Of Victoria, Australia- Melbourne
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Technical Specialist
State Government Of Victoria, Australia- Melbourne
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Technical Specialist
Department Of Defence- Melbourne
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bdm/ technical sales specialist – melbourne
Ranger Group- Melbourne
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Technical Support Tier 2 Specialist III
Tesla, Inc.- Melbourne