Customer Care Engagement Specialist - Brisbane, Australia - Kerry

Description

Requisition ID 51683
Position Type FT Permanent
Recruiter #LI-JT1
Posting Type LI

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

We're looking for a passionate and customer-centric Customer Service Representative to join our team and build trusted relationships with our key strategic accounts. You'll be the primary point of contact, ensuring a world-class customer experience by proactively addressing their needs and exceeding expectations

Key responsibilities

• Build strong relationships with assigned customers, becoming their trusted advisor and advocate.
• Proactively manage customer orders, ensuring seamless execution and timely communication.
• Identify and resolve service issues promptly, exceeding customer satisfaction goals.
• Maintain accurate customer data and navigate internal systems to facilitate smooth operations.
• Partner with Account Managers to keep them informed of customer insights, issues, and opportunities.
• Collaborate with internal teams (Supply Chain, Sales, etc.) to ensure efficient resolution of complex inquiries and complaints.
• Participate in daily huddles and meetings, keeping stakeholders informed and contributing to continuous improvement initiatives.
• Demonstrate a strong understanding of Kerry's products, processes, and the marketplace to create a positive customer experience.

Qualifications and skills

• 2-3 years of experience in a customer-facing role (customer service, account management, sales support, etc.)
• Proficiency in Microsoft applications and the ability to navigate multiple systems simultaneously.
• Experience with SAP order-to-invoice process (preferred).
• Excellent problem-solving, communication, and interpersonal skills.
• A passion for building relationships and exceeding customer expectations.
• Strong teamwork and collaboration skills.
• Customer-centric mindset with a focus on continuous improvement.

Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a "starter kit," investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.