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  • Customer Service Officer - Brisbane - Demant Polska

    Demant Polska
    Demant Polska Brisbane

    3 days ago

    Default job background
    Description

    We are seeking an experienced customer service professional to join our team at {company}.

    Job Summary

    This is a full-time role based in Nundah, Brisbane. As the customer service officer, you will be part of a dynamic team providing exceptional customer service and support.

    Main Duties and Responsibilities:

    • Reviewing, clarifying and processing sales orders
    • Providing customer liaison and support via phone and email
    • Invoicing and generating dispatch documents
    • Registering Hearing Aid orders into and out of the database
    • Notifying customers of production/repair updates
    • Generating proforma invoices when required
    • Generating credit notes
    • Mailing outs and other assistance to the Sales and Marketing Department as required

    Requirements:

    • Experience working with a high-volume call desk
    • Comfortable working in a fast-paced environment
    • Strong attention to detail
    • Ability to deal with people at all levels
    • Positive attitude and flexible approach
    • Patience and compassion
    • Sound knowledge of MS Office products
    • Strong prioritisation, time management and organisational skills
    • Ability to problem solve and make decisions
    • Ability to work autonomously and within a team

    What's in it for you:

    • Be a part of a fast-growing global business that offers best-in-class hearing care
    • MyRewards program – a program that offers discounts to more than 300 retailers and services across Australia
    • Wellbeing centre – an online platform that offers countless number of online workouts, meditations, nutritional and financial advice

    About Demant

    Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them.

    For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people's health and hearing.

    The Demant Group operates in a global market with companies in more than 30 countries, employing approximately 17,500 people globally.


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Customer service officer