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    • Incident Manager - Sydney - Optus

    Optus
    Optus Sydney

    1 month ago

    optus background
    Description

    Optus is a leading telecommunications company in Australia, striving to become the country's most loved everyday brand.

    About the Role

    We are seeking an experienced Incident Manager to join our Optus Enterprise Delivery group on a 6-month fixed term contract. This role involves working with diverse customers and managing critical incidents across various environments.

    • Act as the single point of contact for major critical issues
    • Ensure customer products and services are delivered according to Service Level Agreements and contractual obligations
    • Manage critical restoration activities and update senior leadership

    About You

    We are looking for a skilled Incident Manager with:

    • Strong service management knowledge and ITIL certification
    • Extensive experience in incident and major incident management
    • Solid understanding of telecommunications technologies and products
    • Excellent communication and negotiation skills

    What We Offer

    At Optus, we value diversity and offer a range of benefits, including:

    • Flexible work arrangements
    • Inclusive paid parental leave
    • Access to online learning resources and support
    • A vibrant campus life with facilities and amenities

    Salary: $120,000 - $150,000 per annum (dependent on experience)

    Please note that this salary range is an estimate based on industry standards and may vary depending on individual circumstances.

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